Order Processing Specialist

Remuneration:	negotiable basic salary
Location:	Cape Town
Remote work:	Only remote work
Education level:	Matric
Job level:	Junior/Mid
Type:	Permanent
Reference:	#OPS/OHS
Company:	Call Centre Staffing

Our client, leading provider of soft furnishings in the UK is seeking for a detail-oriented and efficient order processing specialist to join their dynamic team. In this role, you will be responsible for managing and streamlining the order fulfilment process, working closely with the warehouse team and utilising the inventory management and warehouse systems.

Key responsibilities:

• Process customer orders accurately and efficiently through the order management system.
• Collaborate with the warehouse team to ensure timely order fulfilment and shipment.
• Resolve order discrepancies and address customer inquiries related to order status.
• Generate and analyse reports to identify trends and areas for process improvement.
• Assist in implementing and optimising order processing procedures
• Coordinate with other departments to ensure smooth order flow and customer satisfaction

Qualifications:

• High school diploma or equivalent; degree in business administration or related field preferred
• Experience in ecommerce order management, or related roles
• Proficient in Microsoft Office Suite, especially Excel
• Strong attention to detail and ability to multitask in a fast-paced environment
• Excellent communication and interpersonal skills
• Problem-solving aptitude with a proactive approach to improving processes
• Basic understanding of supply chain and logistics principles

Skills:

• Knowledge of warehouse operations and shipping procedures
• Familiarity with customer service principles and practices
• Basic data analysis skills

Posted on 07 Nov 12:47, Closing date 6 Jan