Service Advisor

Are you passionate about trucks and customer service? We are looking for an experienced service advisor to join a dynamic commercial Vehicle Workshop in Pinetown!

Key Responsibilities:

• Customer interaction – Act as the primary point of contact for truck owners and fleet managers, providing expert advice on servicing and repairs.
• Job scheduling and workshop coordination – Manage service bookings, allocate work to technicians, and ensure repairs are completed on time.
• Technical and warranty support – Explain technical issues to customers, liaise with the technical team, and process warranty claims efficiently.
• Cost estimation and upselling – Provide accurate service estimates, discuss additional repair recommendations, and maximize workshop revenue.
• Administration and compliance – Maintain detailed records of service history, invoices, and ensure all work meets safety and manufacturer standards.

Requirements: Experience – Minimum 2 years in a commercial vehicle/truck workshop as a Service Advisor.
Technical knowledge – Strong understanding of truck mechanics, diagnostics, and repair processes.
Customer service skills – Excellent communication, problem-solving, and ability to handle high-pressure situations.
Administration and computer skills – Proficiency in DMS (Dealer Management Systems), invoicing, and service documentation.
Drivers licence – A valid Code 8 or higher driver’s license is essential.

• Competitive salary and performance incentives
• Work with a reputable commercial vehicle brand
• Convenient Midrand location
• Growth opportunities in a leading workshop environment

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days, kindly consider your application unsuccessful.

Visit our website for more opportunities at www.sydsenrecruit.com (Follow us on LinkedIn, Instagram or Facebook)

Posted on 02 Apr 15:37, Closing date 30 Apr