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      Telesales Team Leader

      Remuneration:market-related 
      Location:Johannesburg
      Job level:Mid
      Type:Permanent
      Company:THE SKILLS MINE (PTY) LTD


      Requirements
      • National diploma in sales/marketing or relevant qualification
      • Matric certificate
      • Three years of customer service experience
      • One year of supervisory experience
      • Three years of automotive industry experience
      • SAP knowledge
      Responsibilities 
      • Achieve sales targets to increase revenue through excellent customer service and sales process management within the telesales department
      • Support company's marketing initiatives by ensuring stock availability and coordination for the sales team to drive business market share growth
      • Ensure all customer queries and requests are handled professionally and timely to achieve customer satisfaction and sales targets for business growth
      • Take responsibility for telesales team administration, filing, and reporting to provide accurate information to stakeholders, adhering to company standards and policies
      • Coordinate and process credit notes accurately according to company policy to ensure correct billing and customer satisfaction
      • Ensure effective communication of relevant information to all stakeholders for informed business decision-making
      • Manage staff effectively, holding them accountable through performance and disciplinary procedures, and develop and mentor them through talent management and IDP processes


      Posted on 22 May 10:35, Closing date 21 Jun

      See also: Team Leader
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