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Production Support Manager
| Location: | Johannesburg |
| Type: | Permanent |
| Reference: | #GZ61163 |
| Company: | E-Merge IT Recruitment |
This role is ideal for someone who thrives in high-pressure environments, leads with clarity, and takes ownership of operational excellence.
What you’ll do
- Lead and mentor a team of support analysts, providing guidance and fostering growth
- Establish and enforce structured incident, problem, and change management processes
- Act as the primary escalation point for production issues and service disruptions
- Proactively monitor system performance and implement alerting and monitoring strategies
- Coordinate rapid response to incidents, ensuring minimal downtime and business impact
- Serve as the communication bridge between IT and business stakeholders during incidents
- Conduct root cause analysis (RCA) and drive corrective and preventative actions
- Continuously improve support processes, tools, and operational workflows
Qualifications and experience
- Bachelor’s degree in computer science, information systems, or a related field
- ITIL certification or relevant service management training
- Proven experience in a production support / IT operations leadership role
- Strong understanding of:
- Digital platforms and enterprise application environments
- Back-office systems and integrations/ API specific experience required
- Incident, change, and problem management frameworks
- Experience with monitoring tools and ticketing systems (e.g. Jira)
Reference number for this position is GZ61163 which is a permanent position based in Sandton offering a cost to company salary of R1.3m per annum negotiable on experience and ability. Contact Garth on az.oc.egrem-e@zhtrag or call him on 011 463 3633 to discuss this and other opportunities.
Are you ready for a change of scenery? The E-Merge IT recruitment is a specialist niche recruitment agency. We offer our candidates options so that we can successfully place the right developers with the right companies in the right roles. Check out the e-Merge website www.e-merge.co.za for more great positions.
Do you have a friend who is a developer or technology specialist? We pay cash for successful referrals!
Posted on 23 Mar 10:33, Closing date 22 May
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