Motor Insurance Claims Consultant

Pacific International Insurance is a licensed general insurance provider, offering reliable coverage for policyholders across Australia and New Zealand. Our diverse range of personal and business insurance solutions includes motor vehicle, pet, mobility equipment, professional indemnity, and general liability insurance.

About the product

PD Insurance AU offers award-winning, affordable, and high-value pet and car insurance coverage.

The opportunity

Are you a customer-focused, energetic, and passionate individual? We are on the hunt for a claims consultant to join our vibrant call centre team in George. This is your chance to make a real impact and be part of a dynamic team!

What’s the overall purpose of this position?

Ensuring that claims are processed in an accurate and timely manner, mitigating claims costs in accordance with policy guidelines, delegated authorities, industry laws, and regulations.

As a customer-facing role, this position embraces our Soft Landings philosophy, ensuring a high level of customer service from lodgement to claim closure.

In exchange, we will provide you with:

• A fun and collaborative team environment.
• A supportive management system.
• The motivation to reach your full potential.

• Competitive basic salary with company benefits and contributions.
• Employee loyalty and long service rewards.
• Professional company-branded gear.
• Health benefits, including exciting offers from our lifestyle department to keep you fit and healthy.
• On-site coffee shop and restaurant dedicated to our employees.
• Training and development, including a comprehensive onboarding programme to equip you with the knowledge and tools to thrive in your role.
• Flexible working hours.
• Company transport to the office.

• Completed Grade 12 / National Senior Certificate.
• Excellent written and verbal communication skills in English. You will need a clear English accent and be able to understand the Aussie and New Zealand accents!
• Intermediate-level computer skills.
• Prior experience in a customer service role.
• Strong attention to detail, organisational, and administration skills.
• Willing to work night shift hours (to accommodate the Australian and New Zealand operating hours of clients and colleagues).

• Previous experience handling insurance claims or working in a financial services institution.
• Negotiation, persuasion, and investigation skills with customers and service providers.
• Sound interpersonal skills, building rapport with customers and service providers.
• Ability to ask probing questions and gain detailed information to support claims handling.

• Mondays to Fridays: 3:30 am – 11am OR 12am – 7:30 am (two rotational shifts).
• These working hours accommodate our clients and colleagues in Australia and New Zealand, providing you with more flexibility during the day!