Live Account Executive

Live account executive

The live account executive is responsible for managing the day-to-day execution of retail advertising campaigns, with a particular focus on the development of product-and-price advertising collateral.

The successful candidate will liaise closely with agency brand stakeholders and drive a positive, proactive and collaborative relationship with the client.

Responsibilities

Client relationship management

• Build and maintain strong client relationships
• Understand client advertising objectives and requirements
• Communicate effectively with clients, providing regular updates and addressing their needs

Briefing and project management

• Gather detailed client briefs and, in collaboration with the Head of DTP, interrogate and translate them into actionable briefs for the DTP studio, production or finished art departments
• Manage project timelines to ensure deadlines are met and tasks are completed efficiently and to a high standard
• Review creative deliverables to ensure alignment with client expectations and brand guidelines
• Draft timely and effective job briefs and amendments to support the DTP team
• Monitor and follow up on all outstanding briefs and debriefs from clients
• Ensure all briefs are approved upfront, and that all internal and external checks and approvals are completed before the handover of the final artwork

Communication and collaboration

• Collaborate with internal teams across departments, including creative, production, QA, DTP, traffic and finished art
• Provide timely project status updates to both clients and internal stakeholders
• Foster a positive, inclusive and collaborative work environment
• Participate in all relevant status meetings, team check-ins and handover sessions
• Schedule and arrange meetings with all relevant stakeholders, including the Head of DTP
• Ensure both you and your team are well-prepared for client meetings
• Act as a supporting point of contact for clients in the absence of other team members

Attention to detail

• Ensure accuracy and consistency across all deliverables
• Maintain a strong focus on deadlines, specifications and client expectations
• Proofread and edit materials before sending to clients

Problem-solving and adaptability

• Identify and resolve issues during campaign execution
• Escalate concerns that require senior intervention promptly
• Adapt quickly to shifting priorities and changing demands

Additional responsibilities

• Maintain and update status reports, ensuring clarity on the progress of each campaign element
• Provide regular progress updates to clients and internal teams
• Keep accurate records of client communications, including meeting notes, emails, messages and calls
• Ensure all DTP work is accurate and delivered within deadlines
• Oversee the DTP process to ensure the final output aligns with the brief and is delivered on time

Qualifications

• Diploma or degree in marketing, advertising or a related field
  

Experience

• Two to three years’ experience in a similar client service role within advertising or a related industry
  

Desired skills

• Proficiency in MS Office (Word, Excel, PowerPoint)
• Experience with Workbook and/or RMS (advantageous)
• Proactive work ethic and strong problem-solving ability
• Excellent time management, communication and interpersonal skills
• Strong organisational abilities and attention to detail
• Results-driven and client-focused mindset
• Commitment to delivering outstanding service

Personal attributes

• Collaborative team player with a positive attitude
• Calm under pressure in fast-paced environments
• Creative, enthusiastic and innovative thinker
• Approachable, dependable, emotionally intelligent and compassionate
• Proactive, accountable and resilient
• Deadline-driven and solutions-oriented
• Meticulous with excellent attention to detail
• Ambitious and eager to grow within the agency

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Posted on 17 Apr 09:29, Closing date 16 May