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News

Scammers take advantage of the desperate need to access cash

Legislation

Scammers take advantage of the desperate need to access cash

Issued by Bullion PR & Communication 23 Jan 2025

Source: © 123rf Estelle van Tonder, professor of marketing at the University of South Africa, says that while self-service options can further augment the customer experience, in practice, things can (and often will) go wrong in the self-service delivery process

CRM, CX, UX

4 ways to ensure positive customer experiences in spite of self-service failures

Dr Estelle van Tonder 15 Jan 2025

Source: Supplied.

Property

Cape Town CBD property development hits R7.285bn in 2023

15 Aug 2024

Enhancing call centre hyper-personalisation with virtual agents

CRM

Enhancing call centre hyper-personalisation with virtual agents

Ryan Falkenberg 8 Aug 2024

Source: © 123rf Peer reviews continue to gain momentum as a key source of information when making purchase decisions

CRM, CX, UX

Part 2: Peer reviews more important for purchase decisions than company information

31 Jul 2024

Compatel Africa license takeover gets Icasa approval

Telecoms & Networks

Compatel Africa license takeover gets Icasa approval

Lindsey Schutters 29 Jul 2024

Boosting trade with open skies, ports, and streamlined visas in Africa

Logistics & Transport

Boosting trade with open skies, ports, and streamlined visas in Africa

26 Jul 2024

Mukuru CEO Andy Jury on stage at Africa Tech Week 2024

Technology

#ATW24: Mukuru's customer-first approach behind Africa longevity

Lindsey Schutters 20 May 2024

Supply chain: Finding opportunity in the weakest link

Supply Chain

Supply chain: Finding opportunity in the weakest link

Issued by The Publicity Workshop 25 Apr 2024

Hospital Groups

EC health department to start new financial year with R4.8bn in unpaid bills

Estelle Ellis 28 Mar 2024

Dipula and REO’s innovative approach to tenant installation

Office Property

Dipula and REO’s innovative approach to tenant installation

Issued by Catchwords 12 Mar 2024

Source: Supplied. Kwaku Debra, expert at Partners in Performance.

Banking

South Africa’s banks need to get better at cost controls

11 Mar 2024

Rogerwilco appointed performance marketing agency to Momentum Metropolitan Holdings

Marketing

Rogerwilco appointed performance marketing agency to Momentum Metropolitan Holdings

Issued by Rogerwilco 11 Mar 2024

Source: Supplied. Malusi Mthuli, provincial head for FNB Commercial Property Finance in KZN.

Property

Commercial property market in KZN showing remarkable resilience and growth

4 Jan 2024

Image supplied. Naked’s On Hold Yoga digital campaign takes a humorous look at the frustrations of waiting on hold for a call centre agent

Advertising

#BehindtheCampaign: Naked’s On Hold Yoga digital campaign

Danette Breitenbach 22 Nov 2023

Source: Supplied.

Industrial & Logistics Property

Airport Business Park transforms George, sparks economic growth

20 Nov 2023

Source: Supplied. Abdul Kerbelker, executive manager of the Claremont Improvement District Company (CIDC).

Mixed-Use Property

Resilient Claremont CBD poised for further investment and growth

27 Oct 2023

Is your business taking the wrong approach to urgent customer conversations?

CRM

Is your business taking the wrong approach to urgent customer conversations?

Ryan Falkenberg 20 Oct 2023

Parliament unimpressed by NSFAS's turnaround plan

Bursaries, Scholarships & Finance

Parliament unimpressed by NSFAS's turnaround plan

Marecia Damons 5 Oct 2023

The correct use of AI can bring value to your CX strategy

Technology

The correct use of AI can bring value to your CX strategy

Neville Quinton 13 Sep 2023

Source: Supplied. Rendering of GTX Park, located in Airport Business Park, George

Industrial & Logistics Property

R400m industrial development project kicks off in George

4 Sep 2023

Insurance & Actuarial

Satib unveils SatibGo: A revolutionary insurance offering for thrilling adventures in Africa!

2 Aug 2023

Telecoms industry ranks last for consumer sentiment for 3rd consecutive year

Telecoms & Networks

Telecoms industry ranks last for consumer sentiment for 3rd consecutive year

2 Jun 2023

Image supplied. #StopHoldMusic, Naked’s new campaign imagines an alternative universe where hold music is the new rock and roll, and fans get excited about

Advertising

#BehindtheCampaign: Naked's tongue in cheek #StopHoldMusic campaign where hold music is the new rock 'n roll

Danette Breitenbach 30 May 2023

How local SMEs can win new business overseas

How To Start Up

How local SMEs can win new business overseas

Kai Cranko 2 May 2023

On the rise: Africa's WhatsApp economy

Mobile & Apps

On the rise: Africa's WhatsApp economy

Heidi Badenhorst 1 Mar 2023

Banking

Old Mutual warns of potential delay in implementing two-pot system

15 Feb 2023

Fairvest completes renewal of Pretoria office building, 2Twenty Madiba

Office Property

Fairvest completes renewal of Pretoria office building, 2Twenty Madiba

Issued by Catchwords 9 Feb 2023

Emira's signs major deal with international contact centre at Newlands Terraces in Cape Town

Office Property

Emira's signs major deal with international contact centre at Newlands Terraces in Cape Town

Issued by Catchwords 24 Jan 2023

World's largest subsea cable 2Africa lands in Amanzimtoti

Internet

World's largest subsea cable 2Africa lands in Amanzimtoti

8 Feb 2023

From AI to intelligent AI and a whole new world for business

4th Industrial Revolution

From AI to intelligent AI and a whole new world for business

Sarthak Rohal 7 Feb 2023

Vodacom lands 2Africa, the world's largest subsea cable, in EC

Internet

Vodacom lands 2Africa, the world's largest subsea cable, in EC

23 Jan 2023

#BizTrends2023: What South African consumers want from retailers in 2023

Trends

#BizTrends2023: What South African consumers want from retailers in 2023

Shannon Temple 12 Jan 2023

Reset with reliability: How dependable digital workplace solutions can build long-term growth

Hardware

Reset with reliability: How dependable digital workplace solutions can build long-term growth

Issued by ASUS 14 Dec 2022

Helm hits 1bn messages with DStv Assist

CRM, CX, UX

Helm hits 1bn messages with DStv Assist

Issued by Helm 13 Dec 2022

Participants in the recent Lewis learnership

Employment Equity

How disability learnerships can help combat unemployment

Jackie Carroll 29 Nov 2022

SMEs encouraged to tap into trends that drive job creation and growth

SMEs

SMEs encouraged to tap into trends that drive job creation and growth

Issued by Business Partners Limited 12 Oct 2022

Source: Supplied. David Morobe,

SMEs

The worlds of business and social activism are merging

David Morobe 5 Oct 2022

New Media wins 2 trophies with Vodacom at New Generation Awards

Digital

New Media wins 2 trophies with Vodacom at New Generation Awards

Issued by New Media 5 Oct 2022

Source: Werner Lindemann, Clickatell’s commercial senior vice president for Middle East and Southern Africa.

Finance

Chat commerce delivers big savings for insurance companies

1 Sep 2022

SA's R294bn online opportunity - a brave new world of omnichannel integration

Research

SA's R294bn online opportunity - a brave new world of omnichannel integration

23 Aug 2022

Hats off to working mothers in the 'always-on' retail industry

Retail

Hats off to working mothers in the 'always-on' retail industry

5 Aug 2022

Design thinking proves game changer for SA tech start-up

Tech Startups

Design thinking proves game changer for SA tech start-up

Issued by Hasso Plattner d-school Afrika 8 Jul 2022

Fintech

Kenya and South Africa offer insights into digital economy challenges and alternatives

Stephan Manning 29 Jun 2022