Forrester Research | Bizcommunity

News

AI has positively transformed CX - Experian report

Technology

AI has positively transformed CX - Experian report

6 Mar 2024

4 manufacturing trends to impact 2024

Trends

4 manufacturing trends to impact 2024

Mark Wilson 23 Jan 2024

Source: © Vadim Guzhva Employee branding is a critical component of the customer experience

CRM, CX, UX

Employee branding: Critical to customer experience

Paula Sartini 14 Sep 2022

The increasing trend of AI in advertising/marketing lead generation

Marketing

The increasing trend of AI in advertising/marketing lead generation

11 Oct 2021

Trends

#BizTrends2021: Trend check - looking back and facing forward

Michael Smollan 3 Aug 2021

Why SA retailers are asking the wrong questions around IT spend

Technology

Why SA retailers are asking the wrong questions around IT spend

Allan Dickson 5 Feb 2021

Tshegofatso Phetlhe, art director at M&C Saatchi; Ann Nurock, senior partner: Relationship Audits and Management; Hellen Ndebele of Everlytic, Thalissa Pillay, NetFlorist marketing manager; Riaan Wolmarans, head of digital: media at Arena Holdings and Timothy Spira, global head of digital content at Investec.

Digital

#IABInsightSeries: Marketing partnerships in the digital economy

Juanita Pienaar 12 Oct 2020

Digital

Brand reinvention in the age of digital disruption

Shamesh Padayachy 1 Oct 2020

A collaborative approach to cybersecurity in a converged IT/OT environment

Cybersecurity

A collaborative approach to cybersecurity in a converged IT/OT environment

Antoine D'Haussy 16 Apr 2020

#BizTrends2020: 8 B2B marketing trends for 2020

Trends

#BizTrends2020: 8 B2B marketing trends for 2020

Warren Moss 13 Jan 2020

Image credit: Sebastian Pociecha on Unsplash.

Marketing

Marketers' tactics are turning customers against them

Joan Osterloh 30 Oct 2019

A solution that supports business growth in sector verticals

Digital

A solution that supports business growth in sector verticals

Issued by Oracle NetSuite 2 Oct 2019

Harness potential of data-driven tech to keep customers happy

Research

Harness potential of data-driven tech to keep customers happy

19 Jul 2019

3 Key trends driving enterprise software innovation in 2019

Software

3 Key trends driving enterprise software innovation in 2019

Gareth Hawkey 14 Jan 2019

2019 predictions: The CIO will govern

ICT

2019 predictions: The CIO will govern

Wynand Smit 14 Jan 2019

#BizTrends2019: The endurance of trade shows in a digital world

Events & Conferences

#BizTrends2019: The endurance of trade shows in a digital world

Gary Corin, Issued by Specialised Exhibitions 7 Jan 2019

Cryptojacking - a silent threat

Cybersecurity

Cryptojacking - a silent threat

11 Sep 2018

Hannari Slabbert

Research

Predicting the future with WGSN trends

Louise Marsland 9 Nov 2017

How much should an SME spend on marketing?

Marketing

How much should an SME spend on marketing?

Issued by EAK Digital 25 Aug 2017

Junk status. What it means for SA businesses. And how BI is key to overcoming the challenges.

Data & Analytics

Junk status. What it means for SA businesses. And how BI is key to overcoming the challenges.

June Daniels, Issued by Praesignis 19 Apr 2017

Latest Forrester research on VR, cloud adoption and more

Technology

Latest Forrester research on VR, cloud adoption and more

21 Feb 2017

Video is the new black in marketing

Digital

Video is the new black in marketing

Deseré Orrill 27 Oct 2016

Musings of a business analyst: Could a robot take my job?

Technology

Musings of a business analyst: Could a robot take my job?

5 Oct 2016

PR & Communications

marcusbrewster named Most Innovative PR Agency: South Africa at M&A Awards

6 Jul 2016

Instagram scraps chronological feed order

Social Media

Instagram scraps chronological feed order

17 Mar 2016

Security rules for first time cloud users

Cybersecurity

Security rules for first time cloud users

Perry Hutton 15 Feb 2016

Digital

[BizTrends 2016] Social media marketing trends

Emma Odendaal 21 Jan 2016

Teens think Facebook uncool, but still use it

Social Media

Teens think Facebook uncool, but still use it

8 Dec 2015

Data governance as a practice is maturing

Data & Analytics

Data governance as a practice is maturing

Gary Allemann 1 Dec 2015

Research finds small businesses make more when they embrace the cloud

Cloud

Research finds small businesses make more when they embrace the cloud

Charles Mburugu 14 Sep 2015

Findings of first half 2015 Breach Level Index released

Cybersecurity

Findings of first half 2015 Breach Level Index released

10 Sep 2015

Controlling data risk in the BYOD onslaught

Cybersecurity

Controlling data risk in the BYOD onslaught

Bryan Balfe 19 Aug 2015

VMware outlines future of business mobility

Data & Analytics

VMware outlines future of business mobility

17 Jun 2015

[Biz Takeouts Podcast] 132: Digicape launches iBeacon technology in South Africa

BizTakeouts

[Biz Takeouts Podcast] 132: Digicape launches iBeacon technology in South Africa

22 May 2015

How technology will change how work gets done

Management & Leadership

How technology will change how work gets done

Brendan McAravey 17 Apr 2015

Social media vs email: Guess who wins?

Social Media

Social media vs email: Guess who wins?

Scott Cundill 15 Apr 2015

The cloud broker model - taking the complexity out of pursuing a multi-cloud strategy

Cloud

The cloud broker model - taking the complexity out of pursuing a multi-cloud strategy

AJ Hartenberg 13 Apr 2015

Creating real buyer trust in a virtual world

E-commerce

Creating real buyer trust in a virtual world

26 Mar 2015

This will be the year of customer obsession

Telecoms & Networks

This will be the year of customer obsession

26 Feb 2015

Introducing the outside-in customer experience

CRM, CX, UX

Introducing the outside-in customer experience

Leigh Andrews 27 Feb 2015

Six steps to enhance your customer loyalty programmes

Retail

Six steps to enhance your customer loyalty programmes

Leigh Andrews 26 Feb 2015

CRM, CX, UX

The new science behind customer loyalty

Julian Diaz 12 Feb 2015

Data & Analytics

Big data - Where do you start?

Gary Allemann 11 Dec 2014

[DMX 2014] App-ification: finding lasting success in mobile

Mobile

[DMX 2014] App-ification: finding lasting success in mobile

Leigh Andrews 3 Dec 2014

Trends

[TrendTalk] Is social media all hype?

Louise Marsland 21 Nov 2014

Why marketers should get personal with email

Digital

Why marketers should get personal with email

Issued by DUO Marketing + Communications 17 Nov 2014