There are a series of workshop sessions, led by leading solution providers and customer experience experts, which will provide valuable insight into how tested solutions and technologies can assist in successfully growing business.
Highlights include a workshop on successfully delivering an outstanding customer experience; connecting different departments and channels; the impact of social and mobile communications on customer service expectations and what the future of customer experience will look like; and leveraging customer engagement to drive revenue growth and secure a competitive edge in the market.
Speakers
For more information, go to www.cemafricasummit.com.