Group Travel Account Manager

Location:	South Africa
Remote work:	Only remote work
Job level:	Mid
Type:	Permanent
Company:	GVI

Location: Remote
Start Date: January 2025
Salary: On Target Earnings of up to R420,000 per year, depending on experience

About the GVI Group 

At GVI we're driven by the desire to make a positive impact on our planet and its people. Our dedicated teams are actively working to address global challenges and together, we leverage a diverse set of specialised skills to pursue a shared vision: fostering a brighter and more sustainable future for all.

We offer award-winning conservation and community development programs in 13 countries, all aligned to the United Nations Sustainable Development Goals, and led by our teams and experts from the communities we operate in. These programs include an extensive range of nature conservation and community development programs through which people from all walks of life can volunteer, intern and study.

Working at GVI is fast-paced and fun. We value passion, authenticity and innovation, and we treat each other with respect. But we can do better than words to show you who we are! To see what it's really like to work for GVI: 

1. Watch Here 
2. Read Here
3. Meet the Team 

About the role

The group travel account manager is responsible for establishing and maintaining strong, long-term relationships with school, university, and corporate partners, ensuring their needs are met and expectations are exceeded.

Key aspects of the role include:

• Support and coordination
• Communication and administration
• Attention to detail and relationship management

Responsibilities

• Client satisfaction and retention: Serve as the main point of contact post-sale, addressing concerns promptly and fostering positive relationships.
• Relationship management: Build rapport to promote loyalty and ensure partners view World of Difference as a trusted collaborator.
• Effective communication: Act as a liaison between partner accounts and internal teams (sales, support, and operations) to ensure a clear understanding of requirements and deliverables.
• Problem-solving: Proactively identify and address potential challenges to maintain client satisfaction.
• Revenue growth: Collaborate with the director of business development to offer tailored solutions that align with partners' needs and goals.
• Business development: Support the outbound process by securing meetings for new business opportunities.

About you

This role is part of the group's business development team, which values open communication, flexibility, accountability, commitment, and creativity.

Personal attributes

• Excellent communicator
• People person
• Collaborative
• Keen attention to detail
• Goal-oriented
• Flexible and resilient

Professional skills and experience

• Five or more years’ experience in relationship or account management
• Experience working with North America and EMEA markets
• CRM experience, preferably Salesforce

Advantageous

• Experience in the educational travel industry
• International travel experience
• Experience as a travel consultant

Benefits

Our global team enjoys:

• Half days on the first Friday of each quarter
• A collaborative, flexible culture
• Transparent communication directly from the CEO
• Leadership and learning development opportunities
• In-house counselling support
• A fun, supportive team environment with occasional dress-up days

To apply

Please send your CV along with a cover letter explaining why you are best suited to this position at GVI.

Note: While we strive to respond to all applicants, the high volume of applications may prevent this in some cases. If you do not hear back within three to four weeks, please consider your application unsuccessful.



Posted on 27 Nov 08:44, Closing date 25 Jan