Assistant Store Manager AND Supervisor

Job description

Job description

We are a Christian retail chain with a heart for ministry and service.

We seek applicants who are aligned with our values and excited to work in a purpose-driven environment.

Are you a dynamic and passionate individual with a flair for customer service, store operations, and staff motivation?

We have an exciting opportunity for you to join our team as an Assistant Store Manager or Supervisor at C.U.M. Books          (a Christian Retailer) -  Ilanga Mall, Mbombela (Nelspruit).

With a history spanning over 80 years, C.U.M. Books is dedicated to putting inspirational and faith-based content in the hands of South Africans. As a publisher and retailer, our driving passion remains the hope of the gospel.



Duties and responsibilities

Job brief

As an experienced assistant Store Manager/ Supervisor, you will oversee the daily operations of our store, ensuring the smooth running of operations to maximize the customer experience. The ideal candidate will have prior experience in retail management, a deep understanding of excellent customer service, and the ability to motivate personnel to perform at their best.

Assistant Store Manager responsibilities:

• Organising and overseeing all store operations.
• Cash-up, banking, and daily retail admin.
• Staff scheduling and shift management.
• Leading and supervising a dedicated retail team.
• Training and guiding staff members to achieve maximum performance.
• Preparation and effective control of the store's budget, focusing on cost-efficiency.
• Efficient stock management and monitoring of stock levels.
• Maintaining and delivering excellent customer service in a faith-aligned environment
• Addressing and resolving customer complaints to uphold exceptional customer service.
• Handling and resolving any issues that may arise within the store.
• Planning and overseeing in-store promotions and merchandising.
• Staying updated on market trends to identify opportunities for store improvements.
• Ensuring the store complies with all legal health and safety guidelines.
• Providing regular feedback and reporting to higher management.
• Upholding brand values (e.g. kindness, integrity, excellence).

Supervisor responsibilities:

• Admin
• Housekeeping
• Sales and customer service
• Assist staff on the shop floor.
• To be equipped with suitable levels of product knowledge
• Manage stock levels in collaboration with manager and assistant manager
• Take responsibility for the shop floor, overseeing daily duties and daily requirements from staff.

Desired experience, requirements, and skills

• Proven experience in retail management or a related role.
• Strong leadership and team management skills.
• Excellent organizational and problem-solving abilities.
• Effective communication and interpersonal skills.
• Proficiency in budget management and stock control.
• Customer-focused with a commitment to delivering exceptional service.

Benefits

Competitive salary.

Opportunities for career growth and advancement.

A dynamic and collaborative work environment.

If you are ready to take on a pivotal role in our retail operations, bringing your leadership skills to a team dedicated to our mission, we invite you to apply for the assistant Store Manager/ Supervisor position at CUM Books, Ilanga Mall, Mbombela (Nelspruit). Join us in spreading the message of hope through Christian literature and contribute to the growth and success of CUM Books.

Posted on 07 Jul 08:33, Closing date 3 Aug