Will AI replace one of IT’s most in-demand roles?
Yudhvir Seetharam
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Customer Service Specialist
| Remuneration: | cost-to-company |
| Location: | Johannesburg |
| Job level: | Junior |
| Type: | Permanent |
| Company: | THE SKILLS MINE |
Job description
Requirements:- A minimum of 1–2 years of customer service/contact centre experience.
- Good verbal and written communication skills.
- Experience in banking/financial services or fintech (advantageous).
- Experience in Web/App/WhatsApp chat (advantageous).
- AI and Data Analytics proficiency.
- Provide customer service on banking services and products through effective case management.
- Analyse and troubleshoot customer requests and queries according to company guidelines and scripts.
- Route calls to the appropriate department when necessary.
- Respond to customer requests via phone, chat, and email.
- Handle customer enquiries across all channels.
- Research required information using available resources.
- Manage and resolve customer complaints.
- Provide customers with product and service information.
- Capture new customer information.
- Identify and escalate priority issues.
- Follow up on customer calls when required.
- Document call information according to standard operating procedures.
- Complete call logs.
- Produce call reports.
Requirements
- Artificial Intelligence
- Calling Clients
- Customer Service
- Customer Support
- Handling Complaints
- Product Knowledge
Posted on 17 Mar 09:44, Closing date 12 Apr
See also: Client Service, Customer Service
Connecting highly talented individuals with organisations that recognise the power of talent to optimise business effectiveness.
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Customer Service Specialist
Johannesburg
Requirements: A minimum of 1–2 years of customer service/contact centre experience.Good verbal and written communication skills.Experience in banking/financial...
Requirements: A minimum of 1–2 years of customer service/contact centre experience.Good verbal and written communication skills.Experience in banking/financial...
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