Customer Relations

Job description

Work for a well-established and trusted customer-owned bank that holds itself to the highest standards, empowering customers to use their money to create a world where people and the planet thrive. We are looking for a Customer Service Consultant to join their forward-thinking and supportive team, providing flexible working arrangements for a work-life balance.

As the first point of contact for customers, you will be managing a high volume of inbound enquires as well as outbound follow-up activity. Providing a thorough service, you will also be identifying opportunities to assist customers with the bank's range of products and services and liaise with internal teams to provide solutions.

• Managing a high volume of calls and communication via live chat, email and social media
• Assist customers with enquiries such as opening accounts, internet banking, payment transfers, foreign exchange, credit cards, insurance products and more
• Conduct outbound calls to customers to follow-up enquiries and welcome new customers
• Manage queries in accordance with the bank’s policies and procedures in a timely, professional and efficient manner

Basic requirements:

To succeed in this position, you will be able to demonstrate your previous customer service experience, ability to build rapport and problem solve. Key success factors include:

• Previous experience in call centre, retail, hospitality or customer-focused administrative role
• Strong written and verbal communication skills
• Confident computer skills and navigating multiple systems
• Demonstrated experience working in a fast-paced environment and ability to multitask
• Experience within banking, insurance or financial services is desirable but not essential

Successful applicants will be required to have full availability to work a rotating roster Monday to Friday between 8am and 8pm, as well as a rotational Saturday 9am-2pm shift.


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Requirements

Core skills

• Strong communication and interpersonal skills
• Ability to multitask
• Excellent conflict resolution skills

Technical skills

• Excellent knowledge of financial products and services
• Ability to use CRM software

Company Description

Adjusting the corporate world for the fast world

Posted on 06 Jun 16:32, Closing date 5 Aug