Sales & Service Consultant

Job description

Position: Sales and Service Consultants (Motor Insurance)
Location: George, Garden Route, South Africa
Company: Pacific International Insurance
Working Hours: 00:00 – 08:00 AM | Monday – Friday

We are looking for an energetic, customer-centric Sales and Service Consultant to join our George-based team. If you thrive on helping people, enjoy a challenge, and have a passion for sales and service excellence, this could be the perfect fit for you.

The role

• As a sales and service consultant, you in the frontline in taking care of our customers, creating a great first impression and building long-lasting relationships.
• The role is essential in securing customers, retaining customers, and providing exceptional service across inbound/outbound channels. You will assist customers by understanding their needs, providing product information, processing policy extensions, and ensuring every interaction is handled with care, accuracy, and professionalism.

Why join us?

• At Pacific International Insurance, you’ll join a people-focused organisation that values growth, empowerment, and meaningful work. You’ll have the chance to learn from industry experts and develop skills that build a long-term career in insurance and customer engagement.

Key responsibilities

• Manage inbound and outbound calls to sell or service motor insurance policies
• Deliver outstanding, accurate service across phone, email, and written communication
• Apply underwriting guidelines and decline risks outside appetite where required
• Use proven sales techniques to confidently close leads and secure new business
• Complete daily tasks, follow workflows, and meet deadlines and targets
• Ensure compliance with all Pacific International Insurance policies and procedures
• Perform additional duties aligned with your skills and experience as directed by your manager

Ready to apply?

If you believe you have the passion and drive to excel in this role, we’d love to hear from you! Submit your application and be part of a high-performing team making a real impact for Australian customers—right here from George.

What you’ll need to succeed

• Grade 12 / national senior certificate
• A passion for sales and meeting targets
• A resilient, positive and customer-focused mindset
• Strong multitasking skills and the ability to work under pressure
• Experience in customer service or sales
• Understanding of insurance fundamentals or willingness to learn
• Intermediate computer skills (Microsoft Office)
• Excellent English written and verbal communication

Nice-to-have skills

• Previous experience in insurance or financial services
• Experience closing sales (face-to-face or telephonic)
• Strong interpersonal skills and relationship-building ability
• Confidence in probing and gathering detailed customer information

Posted on 24 Mar 08:55, Closing date 21 Apr