Communications Manager

• Draft all new customer communications.
• Track and report on all existing customer touchpoints.
• Audit and improve on the quality of all written touchpoints, ensuring that communications are clear, compliant and on-brand.
• Create and manage the processes for new client communication requests and/or product documentation.
• Work with the product development area to ensure that all customer-facing documents are concise, simply worded, error-free and on-brand.
• Develop and implement effective communication strategies that build customer loyalty programs, brand advocacy, and customer satisfaction.
• Supervise projects to guarantee all relevant content is publication-ready.
• Work with the marketing area to create communication and marketing strategies for new products, launches, events, and promotions.
• Respond to communication-related issues in a timely manner.
• Create a crisis communication plan and draft the necessary communications.

• Bachelor’s degree in communications, journalism, law, public relations, or relevant field.
• A minimum of two years’ experience in a similar role.
• Strong knowledge of communication practices and techniques.
• Outstanding written and verbal communication skills.
• Must be able to multitask and work well under pressure.
• A tech-forward mindset.
• Excellent organisational and leadership abilities.
• Previous experience in financial services will be advantageous.