Client Relationship Manager: Cape Town

We are seeking a highly motivated Client Relationship Manager to manage, retain, and expand our enterprise client accounts. Your focus will be on building lasting client relationships, driving strategic growth, and ensuring that clients achieve maximum value from our solutions.


This role entails:

Customer Centricity and Relationship Management
Build strong, trusted relationships that position you as a strategic partner and extension of the client’s marketing team.

Operational Excellence
Ensure seamless delivery, proactive support, and operational accountability across all client touchpoints. This includes:

• Client Education and Enablement - Educate clients on solution capabilities and new features
• Product Support - Resolve product queries efficiently
• Renewals and Negotiations - Lead renewal conversations to secure ongoing partnerships and maximise value
• Contract Health Management - Track renewal cycles, forecast risks, manage RAG (Red/Amber/Green) statuses

Knowledge and Industry Experience
Be the subject-matter expert clients rely on for digital marketing strategy and product innovation.

Strategic Value and Growth Enablement 
Drive strategic outcomes and measurable value for clients through consultative engagement.

Client Growth and Commercial Impact
Maximise account growth through consultative selling, upselling, and value-driven expansion.


Skills required

• Proven experience in enterprise account management or client relationship management.
• Strong understanding of digital marketing, SaaS solutions, and feature adoption strategies is a plus.
• Strong relationship-building and client-facing skills.
• Ability to operate independently and manage multiple priorities.
• Entrepreneurial mindset with creative problem-solving skills.
• Adaptable and resilient in a fast-paced, high-growth environment

Education

• Desirable: A bachelor’s degree in Communication Management or a diploma or qualification in the related field
• Minimum: High School Grade 12

Company Description

Why Everlytic?
At Everlytic, we value innovation, teamwork, and a commitment to continuous improvement. Join a team where your voice is heard, and your insights drive our growth. We’re looking for a candidate with a passion for staying ahead of digital marketing trends, exploring emerging tools, and continuously testing and iterating to optimise performance. This role offers the chance to make a direct impact, advance your skills, and grow with us as we expand both in South Africa and internationally.

Posted on 30 Oct 10:39, Closing date 20 Nov