Sales Coordinator / Junior Account Manager

General

• Location: Paarden Eiland, Cape Town (Hybrid)
• Reporting to: CEO
• Hours of work: Full time
• Nature of contract: Maternity cover to start, with potential for permanent position
• Salary range: Market-related, commensurate with skill and experience
• Start date: 1 August 2025

Interested in applying?
Please complete this application form: https://forms.gle/nBKyUW3fQqwqyJ887

About the organisation and the role

Relate is a 100% not-for-profit social enterprise based in Cape Town, creating handmade cause bracelets that generate income for township-based seniors and adults while raising funds for credible charities. With a strong focus on social impact, Relate combines creativity, purpose, and enterprise to build a more inclusive South Africa.

We’re looking for a sales coordinator / junior account manager who wants to join a purpose-driven team that values heart and hustle, someone organised, proactive, and excited by meaningful work. You’ll initially step in to provide maternity leave cover, managing daily orders and supporting existing customers. Over time, you’ll help strengthen relationships, grow accounts, and support strategic sales projects.

This role is ideal for someone with sales and account management experience who wants to grow into a more senior relationship management role. 

Key roles and responsibilities   
Customer support and order management

• Manage day-to-day orders for relate’s retail, corporate and beneficiary partners (excluding key accounts)
• Ensure accurate order processing and documentation
• Provide solutions-focused and responsive customer support
• Maintain and update customer records on internal systems

Relationship building and growth

• Build strong relationships with smaller and mid-level customers
• Identify growth opportunities with existing and new partnerships
• Support the CEO with key account activities
• Track customer trends and identify untapped potential

Sales operations and admin

• Maintain CRM and align order timelines with production
• Collaborate with marketing, finance, and production teams
• Support the team with sales reporting and campaign input
• Contribute creative ideas for product ranges or customer campaigns.

Required skills and experience

The ideal applicant will have the following competencies: 

Work experience and industry exposure

• Atleast 2–4 years in sales, account management, or retail environments
• Experience in purpose-led or social impact businesses is a plus
• Understanding of the retail and/or tourism sectors an advantage

Strong communication and interpersonal skills

• Friendly, people-first communicator who enjoys building relationships
• Able to manage client expectations while maintaining professionalism
• Confident working across email, phone, and in-person contact
• Energetic, proactive, and excited to learn

Excellent technical and administration skills

• Comfortable juggling administrative tasks and customer care
• Detail-oriented and deadline-driven
• Proficient in Excel, email platforms, and basic CRM tools
• Digitally fluent and able to adapt to new tech tools

Specific/general requirements

• Entrepreneurial and solutions-focused
• Passionate about purpose-led business and team collaboration
• Potential to grow into a key account manager role
• Collaborate with local and global brands and township crafters. 

Interested in applying?
Please complete this application form: https://forms.gle/nBKyUW3fQqwqyJ887

Company Description

Relate bracelets are handmade and sold to make a difference and change lives. As a 100% not-for-profit social enterprise, the majority of our revenue is donated to credible causes and invested in social upliftment initiatives, with a focus on creating opportunities for all involved, at every stage of a project. Whenever you buy and wear Relate bracelets, you know that your contribution will reach the causes and people for whom it was meant, and ultimately change lives.

Changing lives every step of the way.
Our bracelets are made by the seniors of Ikamva Labantu, refugees and township youth, all of whom earn an income. Wherever possible, we upskill our bracelet makers to move beyond Relate. Our Causes earn revenue through the sale of bracelets. Corporates who initiate projects with us enjoy exposure and brand building. Our Retail Partners benefit from the positive brand association Relate delivers as social enterprise.

Posted on 30 Jun 14:23, Closing date 29 Aug