Student Support Intern

What is required:

• A tertiary education qualification (degree or diploma).preferably in Social Sciences, Psychology, Sociology, Public Relations or any related field
• Must be a South African citizen.
• Between 18 and 34 years.
• Live within 40 km of our offices/site, which is situated in Woodstock, Cape Town.
• Are willing to participate in a credit and criminal check or any industry-specific checks required for the job.

Responsibilities (including, but not exclusive to):

• Engage with individual Feenix students to support their fundraising efforts 
• Assist  with tasks related to the wrap around support services such as participating in online engagements such as webinars and addressing student queries related to the Feenix offering
• Provide timely and effective resolution to student queries regarding the utilization of support service platforms
• Support student ambassadors with recruitment efforts and on- campus events
• Encourage and motivate students to actively participate in various support services offered by Feenix; Black Bullion, Job Readiness platform, Webinars etc.
• Create a comprehensive directory listing available support services at all 26 public universities and facilitate student access to resources.
• Gather feedback from students benefiting from Feenix's support services to evaluate their satisfaction levels and measure service effectiveness, i.e. bursary and funded students
• Work closely with the marketing team to develop strategies for engaging students through campus radio, newsletters, and events
• Collaborate with the Student Advancement Manager, Sustainability and Development department to analyze data and extract insights that inform improvements in student support initiatives  
• Assist the Student Advancement Team with additional tasks as needed (SAT Admin SOP officer, GDrive updating and cleanup.)
• Assist with administrative tasks to ensure the smooth operation of the Student Advancement Team's activities, e.g capturing student details after activations
• Elevate the Feenix Brand – drive communication that is authentic, simple and transparent 

Training included as part of the internship:

• Coaching/Mentorship from the Line Manager 
• Fundraising Principles
• Social Media and Marketing
• Relationship Management 
• Basecamp (Project Management Tool)
• Little Green Light (Community Relationship Management tool)
• Zendesk (Community Relationship Management tool)
• Frontend and Backend of the Feenix platform
• Google Sheets 
• Frontend and Backend of the Feenix platform

Interested applicants should send their CV, a motivational letter as well as a voice note and/or short video clip sharing ‘Why would you like to work for Feenix?’ and what value would you bring to the organisation?’ to target="_blank by or before the 21st of May 2025.

Company Description

ABOUT FEENIX

Feenix is an independent, nonprofit and technologically innovative organisation. We serve higher education students to assist in removing their debt through a secure crowdfunding platform and our Skills Development Bursary programme with businesses.


Feenix comprises a team of young innovators who believe that access to education is one of the most important issues affecting South Africa today. Our team is diverse and ever-evolving. You need to be comfortable with high levels of collaboration, change and have a roll-up-your-sleeves attitude. We have a hybrid in-office / work from home work-week. We offer flexible work hours, innovative leave policies and great opportunities for learning and training. Our social mission and values-based leadership team will provide you with a purpose-driven and meaningful work environment.

Posted on 12 May 14:57, Closing date 21 May