Senior Designer

Job description

Who are we: A BPO (Business Product Outsourcing) specialising in Conversational AI and customer support solutions, combining AI automation with 100+ live agents in a human-in-the-loop model to ensure seamless task resolution.

Who are we looking for:

Senior Designer with advanced graphic design skills and a strong ability to distill complex ideas into clear, persuasive communication. The ideal candidate is comfortable working across multiple sectors, including food delivery, BPO operations and voice AI and brings a strong mix of strategic thinking and hands-on execution.

You should be able to design across a wide range of outputs, including AI conversational flows, product interfaces, websites, investor decks and marketing assets, while consistently delivering high-quality, user-focused design solutions.This is a hybrid position.

What will you do:

• Design user-centric digital products, including dashboards, platforms and web applications

• Create wireframes, user journeys, prototypes and high-fidelity UI designs

• Translate complex systems and technical requirements into intuitive experiences

• Contribute to brand development and create digital marketing assets (websites, campaigns, presentations)

• Work on AI-enabled products, including conversational interfaces (chatbots, voice)

• Collaborate closely with product, engineering, CX and AI teams

• Present and articulate design concepts to internal teams and stakeholders

• Contribute to multimedia content, including video and interactive experiences where relevant

• Continuously challenge and improve briefs to elevate the final output

What will you need:

• 6–10+ years’ experience in UX/UI, product, or digital design

• A strong portfolio showcasing web, product and digital interface design

• Proven experience working on complex digital platforms or SaaS products

• Ideally, experience within a BPO environment or designing for customer support / contact centre platforms

• Expertise in wireframing, prototyping and high-fidelity UI design

• Strong ability to simplify complex ideas into user-friendly solutions

• Experience in brand development and digital marketing design

• Exposure to AI-driven products and/or conversational design (chatbots, voice AI)

• Ability to work cross-functionally and communicate effectively with stakeholders

• Understanding of front-end principles (HTML, CSS)

• Experience with modern content formats (video, animation, interactive)

• A proactive, solutions-driven mindset with strong attention to detail

• Comfortable working in fast-paced environments with tight deadlines

• Willingness to work hybrid in Cape Town and accommodate EST hours when required

Requirements

• Design

• Platforms

• PowerPoint

• Presentations

• Product Design

• UX / UI

• Web Design

Posted on 21 Apr 09:22, Closing date 21 May