Loyalty | Bizcommunity

Loyalty | Bizcommunity

News

Death of the ‘open brief’ and the generative AI fix

Marketing

Death of the ‘open brief’ and the generative AI fix

Mathabatha Sexwale, Issued by Brave Group 13 hours

Shoprite delivers 7.1% revenue growth amid festive deflation with customer-first strategy

Banking & Finance

Shoprite delivers 7.1% revenue growth amid festive deflation with customer-first strategy

15 hours

VoxComm issues call for agencies to transform business models in response to AI

Advertising

VoxComm issues call for agencies to transform business models in response to AI

Issued by Association for Communication and Advertising 15 hours

Neglecting customer experience is stunting small business growth

CRM

Neglecting customer experience is stunting small business growth

Liezel Jonkheid 1 day

PR runs the world

PR & Communications

PR runs the world

Nkateko Khosa, Issued by Brave Group 1 day

Global survey showcases industry's commitment to multi-tech connected packaging

Research

Global survey showcases industry's commitment to multi-tech connected packaging

26 Feb 2026

Transforming township economies: The digital future of SA's SME retailers

Informal Retailing

Transforming township economies: The digital future of SA's SME retailers

26 Feb 2026

CRM, CX, UX

#BizTrends2026 | Oppo's Avashnee Moodley: How belonging is rewriting brand loyalty

Avashnee Moodley 26 Feb 2026

Features added vs loyalty encouraged: The real power of technology in channel incentives

CRM, CX, UX

Features added vs loyalty encouraged: The real power of technology in channel incentives

Gordon Wilson, Issued by Achievement Awards Group 26 Feb 2026

Luke Oliver, head of food at Mr D

Food & bev. services

State of the food nation: What South Africa is really ordering right now

Issued by aHead Marketing Services 25 Feb 2026

#BizTrends2026 | Boom Group’s Nigel Matthews: Advertising to humans requires humanity

Advertising

#BizTrends2026 | Boom Group’s Nigel Matthews: Advertising to humans requires humanity

Nigel Matthews 24 Feb 2026

A new voice, a familiar standard. Award winning Hot 102.7FM welcomes Alan Khan

Radio & Audio

A new voice, a familiar standard. Award winning Hot 102.7FM welcomes Alan Khan

Issued by HOT 102.7FM 23 Feb 2026

Nathan Reddy, founder and chairman of Grid Worldwide says when it comes to creativity, meaning matters (Image supplied)

Advertising

#BizTrends2026 | Grid Worldwide’s Nathan Reddy: The evolution of creativity, why meaning matters

Nathan Reddy 20 Feb 2026

Branding

Still swiping right on brand love?

Issued by icandi CQ 20 Feb 2026

Dis-Chem's market share increases, thanks to its innovative rewards system

Retailers

Dis-Chem's market share increases, thanks to its innovative rewards system

20 Feb 2026

Kaya 959 has announced the appointment of Tumi Rabanye as its new head of marketing (Image supplied)

Radio & Audio

Tumi Rabanye comes home to Kaya

20 Feb 2026

10 years of Starbucks in SA: A coffee journey with CEO Adrian Maizey

Food & bev. services

10 years of Starbucks in SA: A coffee journey with CEO Adrian Maizey

Evan-Lee Courie 23 Feb 2026

Mr D accelerates multi-category retail strategy with Absolute Pets partnership

Food & bev. services

Mr D accelerates multi-category retail strategy with Absolute Pets partnership

Issued by aHead Marketing Services 19 Feb 2026

#BizTrends2026 | Mr Price Foundation's Octavius Phukubye: The appeal of micro-donations for brands

Trends

#BizTrends2026 | Mr Price Foundation's Octavius Phukubye: The appeal of micro-donations for brands

Octavius Phukubye 18 Feb 2026

Gen Z is changing how consumers discover, trust and buy from brands. Ella Thomas, global sector specialist for consumer staples at Schroders, explores how this shift is reshaping loyalty, trend cycles and the future of consumer growth. (Source: )

Youth Marketing

Gen Z is reshaping the consumer playbook, from loyalty to algorithms

Ella Thomas 18 Feb 2026

Baby product sales boom despite lower SA birth rates

Sales

Baby product sales boom despite lower SA birth rates

18 Feb 2026

Can banks restore trust after app failures shake customer confidence?

Banking & Finance

Can banks restore trust after app failures shake customer confidence?

Nitesh Singh 17 Feb 2026

Inside the resilient R8bn South African pet care industry

Retail

Inside the resilient R8bn South African pet care industry

Johan van Jaarsveld 17 Feb 2026

Local retailers can survive by making merchants the change leaders

Retailers

Local retailers can survive by making merchants the change leaders

16 Feb 2026

Love local! Why local love stories are a smart business investment

TV

Love local! Why local love stories are a smart business investment

Issued by MultiChoice 13 Feb 2026

App Your Game’s Yusuf Abrahams says neuroinclusive design is the real competitive edge for 2026 (and after) (Image supplied)

Marketing

#BizTrends2026 | App Your Game’s Yusuf Abrahams: Neuroinclusive design, the real competitive edge for 2026

Yusuf Abrahams 13 Feb 2026

When “satisfied” is not enough: What customer data really reveals

Research

When “satisfied” is not enough: What customer data really reveals

Issued by Insight Survey 12 Feb 2026

Behind Dis-Chem's Better Rewards: How fintech, real-time data and retail tech are redefining loyalty in SA

Retail

Behind Dis-Chem's Better Rewards: How fintech, real-time data and retail tech are redefining loyalty in SA

Evan-Lee Courie 11 Feb 2026

Retailers embrace tokenisation for secure, personalised customer experiences

Banking & Finance

Retailers embrace tokenisation for secure, personalised customer experiences

Peter Ludi 11 Feb 2026

CX outsourcing is shifting from scale to strategic outcomes

CRM

CX outsourcing is shifting from scale to strategic outcomes

Clinton Cohen 11 Feb 2026

From gas pumps to grocery hubs: The future of SA's forecourts

Retail Services

From gas pumps to grocery hubs: The future of SA's forecourts

Karen Keylock 10 Feb 2026

From farm gates to great escapes: The rise of agritourism in South Africa

Agriculture

From farm gates to great escapes: The rise of agritourism in South Africa

Desry Lesele 10 Feb 2026

Checkers reclaims the top spot in the Q4 2025 Quarterly Buzz Rankings

Research

Checkers reclaims the top spot in the Q4 2025 Quarterly Buzz Rankings

Issued by KLA 10 Feb 2026

Converge Africa 2026 confirms latest headline sponsors

Digital

Converge Africa 2026 confirms latest headline sponsors

Issued by Converge Africa 10 Feb 2026

F45's Karen Loader explains how functional fitness, strength, pilates and recovery are reshaping sports marketing (Image supplied)

Marketing

#BizTrends2026 | F45's Karen Loader: 3 pillars reshaping sports marketing

Karen Loader 9 Feb 2026

Source: Supplied.

Trends

#BizTrends2026 | Hyprop's Wayne Abegglen: Digital fatigue driving demand for new retail experiences

Wayne Abegglen 6 Feb 2026

Opening doors from farm to fork: Why being "scale ready" matters more than being big

Hospitality

Opening doors from farm to fork: Why being "scale ready" matters more than being big

Omelele Mmbo 6 Feb 2026

Bibi Bonnecwe, Executive Creative Director at Brave Group looks at why in 2026 human truths matter more than marketing trends (Image supplied)

Advertising

#BizTrends2026 | Brave Group’s Bibi Bonnecwe: Why human truths matter more than marketing trends

Bibi Bonnecwe 5 Feb 2026

Woolworths introduces MyDifference: A new era in customer loyalty

Retailers

Woolworths introduces MyDifference: A new era in customer loyalty

5 Feb 2026

South African consumers reset the rules for FMCG

FMCG

South African consumers reset the rules for FMCG

Zak Haeri, Issued by NielsenIQ 5 Feb 2026

Loyalty meets blockchain: A new era for customer rewards

Banking & Finance

Loyalty meets blockchain: A new era for customer rewards

Rory Bosman 4 Feb 2026

Beyond Points: AI rewrites the rules of retail loyalty

Retail Marketing

Beyond Points: AI rewrites the rules of retail loyalty

Mosa Ntwampe, Issued by Brave Group 4 Feb 2026

A safer way to manage incentive payouts, rewards and competition prizes

Marketing

A safer way to manage incentive payouts, rewards and competition prizes

Issued by Caxton Media 4 Feb 2026

Shaun Smit, director, Transcend Capital

Trends

#BizTrends2026 | Transcend Capital's Shaun Smit: Balancing wealth inequality in the digital age through employee ownership

Shaun Smit 3 Feb 2026

Laughter, love, and fear unfold in February's new film releases

Film

Laughter, love, and fear unfold in February's new film releases

Daniel Dercksen 2 Feb 2026

#BizTrends2026 | TTC Tour Brands’ Kelly Jackson: Steering the future of travel in an AI world

Trends

#BizTrends2026 | TTC Tour Brands’ Kelly Jackson: Steering the future of travel in an AI world

Kelly Jackson 2 Feb 2026

Superbalist redefines e-commerce visibility with Generative Engine Optimisation (GEO)

Technology

Superbalist redefines e-commerce visibility with Generative Engine Optimisation (GEO)

2 Feb 2026

Source: Supplied. Internal architectural rendering of the future face of Paarl Mall.

Retail & Hospitality Property

R270m facelift set to transform Paarl Mall's shopping experience

2 Feb 2026

Funeral cover in the workplace: A practical consideration with lasting impact

Occupational Health & Safety

Funeral cover in the workplace: A practical consideration with lasting impact

Issued by Sonja Smith Elite Funeral Group 30 Jan 2026