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BMI Research has more than 40 years' experience in the industry across a wide range of methodologies and markets.
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Covid-19 pandemic shifts consumer demand for dairy productsThe Covid-19 pandemic has resulted both in shifts in consumer demand for dairy products as well as changed consumer purchase habits with fewer customers in-store and consumers favouring garage forecourts given their convenience. As a result, garage forecourts have adjusted their product mix to ensure a more balanced offering between immediate consumption and future consumption pack alternatives. 7 Sep 2021 Read more

BMi Research appoints new CEO and COOBMi Research has appointed Jenni-Ruth Coggin as its new chief executive officer and Cindi Collett as chief operating officer. 19 Aug 2021 Read more

Local e-commerce sites need to up their game if they hope to retain customer loyaltyThere is no question that the Covid-19 pandemic has accelerated the trend towards online shopping even in South Africa where the uptake of e-commerce has traditionally lagged global trends. Last year, Nielsen reported that online shopping jumped from 9% to 44% in South Africa. 26 May 2021 Read more

Online retailers continue to face challenges that undermine the customer experienceA study evaluating the consumer experience of online shoppers has highlighted the challenges that continue to face online retailers including ensuring sufficient stock, transaction and delivery issues and unclear refund practices. 23 Mar 2021 Read more

BMi Research to launch online mystery shopping toolResearch and insights company BMi Research will be one of the first to launch an online customer experience solution that measures and provides insights to help companies improve their customers' online shopping experience. 23 Feb 2021 Read more


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Latest jobs at BMi Research

Reporting AnalystDate posted: 06 Sep 18:23
City: Johannesburg, Randburg   Permanent
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New Business Development - Consumer Insights ResearchDate posted: 31 Aug 16:43
City: Johannesburg, Randburg .   Permanent
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