Customer satisfaction | Bizcommunity

Customer satisfaction | Bizcommunity

News

Amazon South Africa celebrates top sellers at 2nd Annual Seller Summit

E-commerce

Amazon South Africa celebrates top sellers at 2nd Annual Seller Summit

2 days

South African businesses have a hidden advantage in the global AI race

Software

South African businesses have a hidden advantage in the global AI race

Issued by Lambie AI 25 Mar 2026

CFAO South Africa appoints new executives to CFAO Mobility South Africa

Commercial & Industrial

CFAO South Africa appoints new executives to CFAO Mobility South Africa

Issued by Stone 16 Mar 2026

One-click Linux VPS templates launch in Africa

Internet

One-click Linux VPS templates launch in Africa

Issued by HOSTAFRICA 27 Feb 2026

When “satisfied” is not enough: What customer data really reveals

Research

When “satisfied” is not enough: What customer data really reveals

Issued by Insight Survey 12 Feb 2026

Anton van Heerden, CEO of DNA EOR

Trends

#BizTrends2026 | DNA EOR's Anton van Heerden: 8 global hiring shifts HR can’t ignore in 2026

Anton van Heerden 5 Feb 2026

It’s a love thing: HostAfrica keeps .co.za domains at R49 for Mzansi entrepreneurs this February

Internet

It’s a love thing: HostAfrica keeps .co.za domains at R49 for Mzansi entrepreneurs this February

Issued by HOSTAFRICA 4 Feb 2026

No hassle service excellence, affordable contributions and increased benefits result in membership rise for Medshield

Medical Aid

No hassle service excellence, affordable contributions and increased benefits result in membership rise for Medshield

Issued by Medshield 30 Jun 2025

7 Business trends your SME can leverage in 2026

SMEs

7 Business trends your SME can leverage in 2026

Issued by Domains.co.za 12 Dec 2025

HostAfrica unleashes South Africa’s cheapest .co.za domains at just R49

Internet

HostAfrica unleashes South Africa’s cheapest .co.za domains at just R49

Issued by HOSTAFRICA 12 Dec 2025

Winning logistics strategies for Black Friday 2025

Supply Chain

Winning logistics strategies for Black Friday 2025

Lebo Letsoalo 19 Nov 2025

How resolving issues can turn first-time buyers into loyal customers

CRM

How resolving issues can turn first-time buyers into loyal customers

Liezel Jonkheid 12 Nov 2025

Lindiwe Maseko, Head of Human Resources at CMS South Africa

Employment Equity

Redefining inclusion: How SA workplaces can lead in LGBTQIA+ rights

Lindiwe Maseko 10 Nov 2025

SA’s retail marathon: Managing Black Friday returns with reverse logistics

Sales

SA’s retail marathon: Managing Black Friday returns with reverse logistics

Dr Ernst van Biljon 10 Nov 2025

Founders, your first pitch starts with professional email

Services

Founders, your first pitch starts with professional email

Issued by HOSTAFRICA 6 Nov 2025

The rise of the private label and how brands can fight back

FMCG

The rise of the private label and how brands can fight back

Issued by TLC Worldwide Africa 16 Oct 2025

Adclick Africa takes home 2 wins at the New Gen Awards

Digital

Adclick Africa takes home 2 wins at the New Gen Awards

Issued by Adclick Africa 14 Oct 2025

AI is reshaping the retail industry one code at a time

Technology

AI is reshaping the retail industry one code at a time

Niel Coetzee 9 Oct 2025

What does your e-mail say about your business?

IoT

What does your e-mail say about your business?

Issued by HOSTAFRICA 6 Oct 2025

Sentech achieves clean audit and 16% revenue growth despite challenging conditions

Technology

Sentech achieves clean audit and 16% revenue growth despite challenging conditions

Issued by SENTECH 16 Sep 2025

Source: © 123rf Customer expectations are rising fast. They expect real-time answers on the channels they already use every day. In South Africa, that channel is WhatsApp

CRM, CX, UX

How and why WhatsApp is SA's biggest CX opportunity

11 Sep 2025

HostAfrica expands into Tanzania with the acquisition of Zesha

Internet

HostAfrica expands into Tanzania with the acquisition of Zesha

Issued by HOSTAFRICA 9 Sep 2025

Connected washrooms: What the future holds for facility managers

Facilities & Property Management

Connected washrooms: What the future holds for facility managers

Issued by Propelair SA 2 Sep 2025

Afrihost wins big in 2025 MyBroadband Awards - Here's why

Telecoms & Networks

Afrihost wins big in 2025 MyBroadband Awards - Here's why

Issued by Broad Media 13 Aug 2025

The 7th edition of the South African Customer Experience Report has been released (Image supplied)

CRM, CX, UX

SA CX Report: The rise of Bothism

Danette Breitenbach 12 Aug 2025

Delivery tech helps SA navigate infrastructure challenges

Logistics & Transport

Delivery tech helps SA navigate infrastructure challenges

Nadine Jack 5 Aug 2025

The experience paradox: Why better satisfaction scores don't always mean growth

CRM, CX, UX

The experience paradox: Why better satisfaction scores don't always mean growth

Nithi Kumar, Issued by Kantar 30 Jul 2025

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

CRM, CX, UX

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

Issued by CEM Africa Summit 29 Jul 2025

Luxury hotels shift focus to hyper-personalisation to boost guest value

Hospitality

Luxury hotels shift focus to hyper-personalisation to boost guest value

22 Jul 2025

Ford SA accelerates dealer network growth with R900m investment

Dealers

Ford SA accelerates dealer network growth with R900m investment

21 Jul 2025

Improved inventory and procurement management in a South African context

Supply Chain

Improved inventory and procurement management in a South African context

Anton Oosthuizen, Issued by QuickEasy Software 9 Jul 2025

Unifying customer data is key to winning digital consumers

CRM

Unifying customer data is key to winning digital consumers

Kunal Badiani 7 Jul 2025

Liezel Jonkheid is the director and founder of the Consumer Psychology Lab. Source: Supplied.

CRM, CX, UX

Transform your business culture through customer experience

Liezel Jonkheid 6 Jun 2025

Converge Africa 2025 wraps with record engagement and industry-shaping insights

Fintech

Converge Africa 2025 wraps with record engagement and industry-shaping insights

Issued by Converge Africa 26 May 2025

Taking Care of Business turns retail waste into a R559m micro-enterprise economy

ESG

Taking Care of Business turns retail waste into a R559m micro-enterprise economy

19 May 2025

Image source: rawpixel from

Management & Leadership

Why employee engagement surveys should not be an annual endeavour

14 May 2025

E-commerce pressures demand SME warehouse innovation

E-commerce

E-commerce pressures demand SME warehouse innovation

Rina Redelinghuys 12 May 2025

The chat commerce revolution: Turning conversations into customer conversions

Artificial Intelligence

The chat commerce revolution: Turning conversations into customer conversions

Jonathan Elcock, Issued by rather.chat 6 May 2025

Homechoice empowers staff with training programme

Training

Homechoice empowers staff with training programme

5 May 2025

Why franchise education should be non-negotiable

Franchising

Why franchise education should be non-negotiable

29 Apr 2025

Public holidays jam the courier system – here’s how smart retailers stay ahead

Retail

Public holidays jam the courier system – here’s how smart retailers stay ahead

25 Apr 2025

Instant delivery: How SA logistics is transforming to meet consumer demands

Logistics & Transport

Instant delivery: How SA logistics is transforming to meet consumer demands

Robin Fredericks 25 Apr 2025