Customer satisfaction | Bizcommunity

Customer satisfaction | Bizcommunity

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Flexible return policies can make or break online sales - FedEx survey

E-commerce

Flexible return policies can make or break online sales - FedEx survey

2 days

Col'Cacchio enters new era with Col'Cacchio Go

Food & bev. services

Col'Cacchio enters new era with Col'Cacchio Go

3 days

You built a great website, but my agent doesn’t care!

CRM, CX, UX

You built a great website, but my agent doesn’t care!

Andre Fredericks, Issued by Sanlam Fintech 28 Mar 2025

Meet the Vanguards - Scaling opperations through autonomous agents

CRM, CX, UX

Meet the Vanguards - Scaling opperations through autonomous agents

Andre Fredericks, Issued by Sanlam Fintech 5 Aug 2024

Seacom appoints two senior executives, strengthening the top Seacom Group leadership

Marketing

Seacom appoints two senior executives, strengthening the top Seacom Group leadership

Issued by Stone 7 Apr 2025

Codehesion wins 2025 MyBroadband Award for Best Software Development Company

Online Media

Codehesion wins 2025 MyBroadband Award for Best Software Development Company

Issued by Broad Media 2 Apr 2025

A Contact Centre Game Changer: QA + AI = Kwaai

Marketing

A Contact Centre Game Changer: QA + AI = Kwaai

Noori Allie, Issued by Achievement Awards Group 17 Feb 2025

Point-of-sale technology is critical for SA’s auto industry revitalisation

Sales

Point-of-sale technology is critical for SA’s auto industry revitalisation

Fatima Khota 1 Apr 2025

How to choose the perfect logistics partner for business growth

Supply Chain

How to choose the perfect logistics partner for business growth

31 Mar 2025

SOLshop aims to empower SA's food producers with direct market access

E-commerce

SOLshop aims to empower SA's food producers with direct market access

20 Mar 2025

From points to purpose: The evolution of loyalty and rewards programmes

Marketing

From points to purpose: The evolution of loyalty and rewards programmes

Kgomotso Zaake, Issued by DNA Brand Architects 18 Mar 2025

Shifting expectations - steering through the logistics of change in South Africa

Logistics & Transport

Shifting expectations - steering through the logistics of change in South Africa

Pia Knežević 10 Mar 2025

Source: © 123rf Founder and head social media strategist at Emma Is Social, Emma-Jane Truter, discusses how a business could align its social media strategy with its business goals

Social Media

From brand awareness to sales: Mastering social media for your business

Emma-Jane Truter 3 Mar 2025

Banking

2025 CE Index reveals top performers in banking customer satisfaction

28 Feb 2025

Website maintenance checklist: 10 essential actions to take

Internet

Website maintenance checklist: 10 essential actions to take

Issued by Domains.co.za 25 Feb 2025

Skills training required for rural shopping centres to succeed

Training

Skills training required for rural shopping centres to succeed

Daniel Orelowitz 24 Feb 2025

Take your customer experience to the next level.

CRM, CX, UX

Take your customer experience to the next level.

Issued by BrandLove 24 Jan 2025

Optiva is taking Gemini-powered agentic AI-powered BSS to MWC

Telecoms & Networks

Optiva is taking Gemini-powered agentic AI-powered BSS to MWC

18 Feb 2025

Source: © 123rf Digital payments are booming in South Africa, with two-thirds of merchants and nearly 60% of consumers prefer card payments, with 78% of e-commerce merchants already onboard

Financial Services

Digital payments booming in South Africa with more growth potential especially for SMEs

17 Feb 2025

#BizTrends2025: 7 trends for retailers to '2020-thrive'

Trends

#BizTrends2025: 7 trends for retailers to '2020-thrive'

Evan-Lee Courie 6 Feb 2025

Marketing

Retail becomes a data powerhouse as it turns into a dominant ad platform

Kevin Gray 5 Feb 2025

How technology is shaping South Africa's retail landscape

Technology

How technology is shaping South Africa's retail landscape

Bonga Gumede 5 Feb 2025

Source: Supplied. Brina Biggs

Trends

#BizTrends2025: Data-led insurance product development – the key to the year ahead and beyond

Brina Biggs 4 Feb 2025

Strategic cleaning: the secret to achieving cost efficiency in 2025

Health & Safety

Strategic cleaning: the secret to achieving cost efficiency in 2025

28 Jan 2025

Hiring professional movers in South Africa: A cost comparison across provinces

Logistics & Transport

Hiring professional movers in South Africa: A cost comparison across provinces

Issued by Biggles Removals 23 Jan 2025

#BizTrends2025: Old Mutual FOR SME - Global outlook relevant to the local South African economy

Trends

#BizTrends2025: Old Mutual FOR SME - Global outlook relevant to the local South African economy

Nobesuthu Ndlovu, Issued by Old Mutual SMEgo 13 Jan 2025

How and when to conduct a thorough competitor analysis

SMEs

How and when to conduct a thorough competitor analysis

Gugu Mjadu, Issued by Business Partners Limited 17 Dec 2024

Metropolitan's “No. 1 for our No. 1s” campaign, created by Grey South Africa, flips the script on customer service (Image supplied)

Advertising

#BehindtheCampaign: Metropolitan's No. 1 for our No. 1s shows what exceptional service is

13 Dec 2024

Unlocking the future of retail with geospatial data

Research

Unlocking the future of retail with geospatial data

Craig Schwabe 26 Nov 2024

Will SA's automotive industry overcome the digital trust barrier?

Dealers

Will SA's automotive industry overcome the digital trust barrier?

Jade Turner, Norman Mafuratidze 25 Nov 2024

McDonald’s SA expands Mobile Order and Pay feature

Food & bev. services

McDonald’s SA expands Mobile Order and Pay feature

20 Nov 2024

Social Places launches AI responses and sentiment analysis powered by ChatGPT & BARD

CRM, CX, UX

Social Places launches AI responses and sentiment analysis powered by ChatGPT & BARD

Leroy Meyer, Issued by Social Places 20 Nov 2024

Rocketseed expands global MSP Partner Programme with advanced Cloud email signature management

Cloud

Rocketseed expands global MSP Partner Programme with advanced Cloud email signature management

Issued by Rocketseed 19 Nov 2024

Why reliable connectivity is the backbone of festive retail success

Technology

Why reliable connectivity is the backbone of festive retail success

Tobie van Schalkwyk 15 Nov 2024

Image source: Narintorn Pornsuknimitkul –

Career Advice

5 tips for sales professionals to stand out in a hybrid workplace

Gina Catalano 13 Nov 2024

Source: © 123rf The number of people living alone has grown steadily over the past few decades. Brands have a real opportunity to target this audience

Marketing & Media

Marketers optimistic as Warc forecasts global ad spend of $1.15tr in 2025

13 Nov 2024

Source: Supplied.

Banking

Cashing in: Study shows banks investing big in GenAI, and it’s paying off

11 Nov 2024

Unlocking opportunities in South Africa's growing online grocery segment

Trends

Unlocking opportunities in South Africa's growing online grocery segment

6 Nov 2024

[UPDATED]: From Amazon to Massmart: discover Black Friday deals in South Africa

Retail

[UPDATED]: From Amazon to Massmart: discover Black Friday deals in South Africa

Evan-Lee Courie 26 Nov 2024

Wigwag launches Apple Pay, Google Pay, and Capitec Pay for Shopify and WooCommerce

Fintech

Wigwag launches Apple Pay, Google Pay, and Capitec Pay for Shopify and WooCommerce

Issued by Stitch Money 4 Nov 2024

Domains.co.za introduces South Africa's first AI Domain Name Generator

4th Industrial Revolution

Domains.co.za introduces South Africa's first AI Domain Name Generator

Issued by Domains.co.za 4 Nov 2024

Using data to revolutionise customer experiences

Technology

Using data to revolutionise customer experiences

21 Oct 2024

Source: Microsoft Designer

Cybersecurity

Cybersecurity risk: 31% of children are unsupervised on parents' work devices

16 Oct 2024

How WhatsApp automation can enhance customer service

CRM

How WhatsApp automation can enhance customer service

Xander Barnard 16 Oct 2024

Celebrating trailblazing women entrepreneurs at the 10th annual Santam Women of the Future Awards

Media

Celebrating trailblazing women entrepreneurs at the 10th annual Santam Women of the Future Awards

Issued by Media24 15 Oct 2024