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News

Boomers to Zoomers: how retailers and e-commerce firms can boost sales and loyalty

Research

Boomers to Zoomers: how retailers and e-commerce firms can boost sales and loyalty

1 day

Social Places launches AI responses and sentiment analysis powered by ChatGPT & BARD

CRM, CX, UX

Social Places launches AI responses and sentiment analysis powered by ChatGPT & BARD

Leroy Meyer, Issued by Social Places 23 hours

Source: © 123rf Digitlab's new report predicts emerging trends and strategies set to shape the future of digital marketing

Digital

Digitlab's Insight 2025: The State of Digital: 6 critical trends for 2025

2 days

How customer reviews shape Black Friday buying decisions

Retail Marketing

How customer reviews shape Black Friday buying decisions

Issued by Hellopeter 1 Nov 2024

Here’s how you should be preparing for Black Friday

Retail

Here’s how you should be preparing for Black Friday

Warren Hawkins 23 Oct 2024

Report reveals generational shopping preferences ahead of Black Friday

Research

Report reveals generational shopping preferences ahead of Black Friday

9 Oct 2024

How innovative payment solutions are shaping South Africa’s retail sector

Banking & Finance

How innovative payment solutions are shaping South Africa’s retail sector

Shaun Holley & Rory Bosman 30 Sep 2024

Innovative loyalty progammes are key component of modern retail strategies

CRM

Innovative loyalty progammes are key component of modern retail strategies

27 Sep 2024

Why retailers should consider embedded finance

Banking & Finance

Why retailers should consider embedded finance

12 Sep 2024

Michael's take on the local industry and its products

Launches & Reviews

Michael's take on the local industry and its products

Issued by CHANGECARS 2 Sep 2024

Breathe life into customer journey mapping and optimise the moments that matter

CRM

Breathe life into customer journey mapping and optimise the moments that matter

Martie De Beer 12 Aug 2024

5 signs you’re good at saving money in your small business

SMEs

5 signs you’re good at saving money in your small business

Ben Bierman, Issued by Business Partners Limited 29 Jul 2024

Loyalty programmes: The move to digital engagement

Retail

Loyalty programmes: The move to digital engagement

Len Lubbe 24 Jun 2024

Media

MultiChoice slides into annual loss

Nqobile Dludla 13 Jun 2024

CRM, CX, UX

The power of customer-centricity: Building profitability in SMEs

Natalie Van Der Merwe & James Guthrie 20 May 2024

Better understanding of the long-term consumer landscape can improve marketing effectiveness

Marketing

Better understanding of the long-term consumer landscape can improve marketing effectiveness

David Blyth, Issued by Delta Victor Bravo 8 May 2024

Widespread adoption of AI is shaping next-gen customer service

Technology

Widespread adoption of AI is shaping next-gen customer service

Linda Saunders 26 Apr 2024

South African retailers have arrived at an e-commerce crossroads

Marketing

South African retailers have arrived at an e-commerce crossroads

Zak Haeri, Issued by NielsenIQ 24 Apr 2024

Research

20 key trends from VML's Tomorrow’s Commerce report

28 Mar 2024

Marketing

AI-powered automation: A game-changer for marketers

Natascha Torres 19 Mar 2024

What will be impacting shoppers and retailers as 2024 unfolds?

Trends

What will be impacting shoppers and retailers as 2024 unfolds?

Serena Ho 14 Mar 2024

5 dos and don’ts to secure customer loyalty

CRM, CX, UX

5 dos and don’ts to secure customer loyalty

Nick Durrant, Issued by Bluegrass Digital 12 Mar 2024

5 trends driving change in SA’s retail industry

Trends

5 trends driving change in SA’s retail industry

Regan Adams 26 Feb 2024

7 skills every CX interviewer needs

CRM

7 skills every CX interviewer needs

Liezel Jonkheid 12 Feb 2024

Embracing the social commerce wave

E-commerce

Embracing the social commerce wave

17 Jan 2024

Source: © 123rf Riyaat Phillips, senior presales manager at Altron Systems Integration says that people are the answer for retail going forward

CRM

Retail 2024: People the biggest trend and the biggest lesson

Riyaat Phillips 5 Jan 2024

Report shows that 5G users in SA are more satisfied

Telecoms & Networks

Report shows that 5G users in SA are more satisfied

27 Nov 2023

4 tips to prepare your small business for Black Friday

SMEs

4 tips to prepare your small business for Black Friday

Ben Bierman, Issued by Business Partners Limited 23 Nov 2023

Beat the Black Friday business blues with this 4 point checklist

Retail

Beat the Black Friday business blues with this 4 point checklist

23 Nov 2023

Retaining and growing customers in a tough economic climate

CRM

Retaining and growing customers in a tough economic climate

Clara Wicht 10 Nov 2023

4 ways to boost sales and win customers this festive season

Sales

4 ways to boost sales and win customers this festive season

6 Nov 2023

The evolution of customer loyalty programmes

CRM

The evolution of customer loyalty programmes

Len Lubbe 24 Oct 2023

Why qualitative data is key to unleashing great customer experiences

CRM

Why qualitative data is key to unleashing great customer experiences

Liezel Jonkheid 24 Oct 2023

Source: © 123rf What can mobile service providers do to strengthen the satisfaction level of their customer base, thereby ensuring their customers’ future commitment and loyalty?

Mobile

4 ways to increase prepaid users' CX and satisfaction

Prof M. Roberts-Lombard and contributing authors Dr Beate Stiehler-Mulder and KA Mntande 13 Oct 2023

With increased reliance on delivery partners, restaurants' direct customer engagement has plummeted

Digital

With increased reliance on delivery partners, restaurants' direct customer engagement has plummeted

Issued by Location Bank 4 Oct 2023

Leveraging unified commerce solutions for customer-centric retail success

CRM

Leveraging unified commerce solutions for customer-centric retail success

4 Oct 2023

Data-driven creative. The secret sauce to driving conversions in Q4 and beyond

Marketing

Data-driven creative. The secret sauce to driving conversions in Q4 and beyond

Issued by Incubeta 26 Sep 2023

Spring strategies for small businesses: how to make your business bloom

SMEs

Spring strategies for small businesses: how to make your business bloom

Ben Bierman, Issued by Business Partners Limited 7 Sep 2023

Source: © 123rf The South African Customer Experience Report has found that consumers no longer have empathy for brands, and instead have developed a striking state of apathy

CRM

Consumers settle for good enough while brands create the leaky bucket syndrome

12 Jul 2023

How innovative payment solutions are reshaping SA retail

Banking & Finance

How innovative payment solutions are reshaping SA retail

Shaun Holley and Rory Bosman 24 May 2023

Middle East and Africa sees 21% digital commerce growth despite global dip - Salesforce

Research

Middle East and Africa sees 21% digital commerce growth despite global dip - Salesforce

24 Apr 2023

#WTMA23: How innovative solutions are reshaping the African travel industry in a post-pandemic world

Tourism

#WTMA23: How innovative solutions are reshaping the African travel industry in a post-pandemic world

Robin Fredericks 18 Apr 2023

Source: Supplied. Clinton Abbott, head of product management at SunTec.

Trends

#BizTrends: Dynamic segmentation will be the key to banks winning the customer experience in 2023

Clinton Abbott 17 Feb 2023

Michelle Cave, MD of BrandFundi, examines the importance of ESG and DEI in 2023

ESG

#BizTrends2023: The importance of ESG and DEI in 2023

Michelle Cave 27 Jan 2023