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Source: © 123rf Estelle van Tonder, professor of marketing at the University of South Africa, says that while self-service options can further augment the customer experience, in practice, things can (and often will) go wrong in the self-service delivery process

CRM, CX, UX

4 ways to ensure positive customer experiences in spite of self-service failures

Dr Estelle van Tonder 15 Jan 2025

Image source: Marina Putilova –

Corporate & Commercial Law

Amendments to Companies Act now in effect - what you need to know

Cathy Truter, Martin Hopkins, and Ntokozo Nzima 15 Jan 2025

Mental health

Mental health and motherhood: South Africa now has treatment guidelines, the trick will be to make them work

Simone Honikman, Saleha Suleman and Donela Besada 30 Dec 2024

Image source: pandpstock001 –

Practice management

How healthcare facilities can guard against ransomware attacks

Hemant Harie 19 Dec 2024

Nissan CEO Makoto Uchida announcing the financial results. Source: Nissan

Automotive

Market responds well to Nissan and Honda merger talks

Lindsey Schutters 18 Dec 2024

eMedia investments COO Antonio Lee appointed BRC chairperson to drive audience research innovation

Media

eMedia investments COO Antonio Lee appointed BRC chairperson to drive audience research innovation

18 Dec 2024

Altron announces new appointments to support accelerated growth plan

Technology

Altron announces new appointments to support accelerated growth plan

Issued by Altron 11 Dec 2024

Source: Pexels.

Financial Services

Bitcoin surges past record $100k as Luno unveils largest crypto asset addition

5 Dec 2024

People waiting in long lines outside the VFS Global office in Cape Town on Thursday. On Friday morning, Home Affairs Minister Leon Schreiber extended the validity of the original Zimbabwe Exemption Permit to November 2025. Photo: Matthew Hirsch / GroundUp

Immigration & Citizenship Law

Last minute reprieve for Zimbabwe Exemption Permit holders

Matthew Hirsch and Joseph Chirume 29 Nov 2024

WTM Africa 2025 registration opens

MICE

WTM Africa 2025 registration opens

29 Nov 2024

Protest at Cape Town primary school over vacant teaching posts

Primary & Secondary Education

Protest at Cape Town primary school over vacant teaching posts

Sandiso Phaliso 27 Nov 2024

Cansa helps prostate cancer survivors

Oncology

Cansa helps prostate cancer survivors

Issued by CANSA 21 Nov 2024

VUT vice-chancellor champions integrity and clean governance amidst SIU investigation

Higher Education

VUT vice-chancellor champions integrity and clean governance amidst SIU investigation

Sibusiso Nkosi, Issued by Vaal University of Technology 19 Nov 2024

Healthcare

The key role of pharmacy clinics in South Africa's evolving healthcare system

7 Nov 2024

Website builder vs WordPress: Practical uses

Digital

Website builder vs WordPress: Practical uses

Issued by Domains.co.za 6 Nov 2024

Business and Arts South Africa (Basa) welcomes new board members

Marketing & Media

Business and Arts South Africa (Basa) welcomes new board members

Issued by Business and Arts South Africa 30 Oct 2024

Image source: Sergey Sukhanov –

Management & Leadership

Eskom recruits four new executives

18 Oct 2024

Publicis Groupe Africa empowered by female leadership

Marketing

Publicis Groupe Africa empowered by female leadership

Issued by Publicis Groupe Africa 8 Oct 2024

Source: Supplied.

Residential Property

Bantry Bay: The celebrity hotspot offering unrivaled luxury

4 Oct 2024

Image source: Getty Images

Management & Leadership

Nominations open for boards of PIC, Sasria and Land Bank

1 Oct 2024

Public Works department calls for skilled applicants to fill key positions

Construction & Engineering

Public Works department calls for skilled applicants to fill key positions

26 Sep 2024

A new chapter for MSL South Africa as its regional offices join forces to reach new African – and global – markets

PR & Communications

A new chapter for MSL South Africa as its regional offices join forces to reach new African – and global – markets

Issued by Publicis Groupe Africa 25 Sep 2024

Human truths, monsters and tribes: Thinking differently about inputs

Marketing & Media

Human truths, monsters and tribes: Thinking differently about inputs

Tumisang Matubatuba, Issued by eatbigfish 17 Sep 2024

Source: Reuters.

Economy

Kenya begins national debt audit, finance minister says

Duncan Miriri 16 Sep 2024

Source: Supplied. Willem Le Roux, portfolio manager of Sanlam Investments Multi-Manager.

Finance

Sanlam Investments Multi-Manager bolsters leadership team with key promotions

12 Sep 2024

Basa board nominations open

Advertising

Basa board nominations open

Issued by Business and Arts South Africa 5 Sep 2024

Strini Mudaly, group ICT vice president at Gold Fields on stage at AWS Summit

Cloud

Gold Fields breaks tradition with bold AWS cloud strategy

Lindsey Schutters 3 Sep 2024

Source: Standard Bank Group. Kenny Fihla, the new CEO of Standard Bank South Africa.

Banking

Kenny Fihla takes on dual roles in Standard Bank’s executive reshuffle

2 Sep 2024

Source: Supplied. Lindeka (Leeds) Dzedze, is Standard Bank Global Markets Head of Strategic Partnerships.

Banking

#Women'sMonth: Lindeka Dzedze shares her vision for advancing women in finance

Katja Hamilton 28 Aug 2024

Danone Southern Africa appoints 2 new female directors

Retail

Danone Southern Africa appoints 2 new female directors

21 Aug 2024

Source: Wikimedia Commons.

Banking

Arrie Rautenbach bows out early after Absa appointments blunder

21 Aug 2024

Source: Supplied. Alucia Mabunda, campus head at IIE Rosebank College Nelson Mandela Bay.

Healthcare

Infertility in the workplace: Navigating challenges, staying the course

6 Aug 2024

Source: Supplied. David Adler, co-founder of Infinity Medical Concierge.

Public Health

Africa’s first medical concierge service launched

2 Aug 2024

Image source: John Roman –

Legislation

Presidency assents to IPID Amendment Bill

31 Jul 2024

Queues for social grants in Kuyasa, Cape Town. Beneficiaries of the Social Relief of Distress Grant are struggling with identity verification processes. Archive photo: Mary-Anne Gontsana / GroundUp

Health & Welfare

Beneficiaries are still battling with Sassa’s new biometric system

Marecia Damons 31 Jul 2024

YouKnow Technologies unveils new services and leadership appointments to elevate local martech solutions

Marketing

YouKnow Technologies unveils new services and leadership appointments to elevate local martech solutions

Issued by YOUKNOW Technologies 16 Jul 2024

(Image supplied) The Southern African Freelancers’ Association (Safrea) has elected a new Executive Committee, with chairperson: Nathi Gule

Media

Safrea elects new leadership

8 Jul 2024

Medtech

KnowBe4 report exposes cybersecurity crisis in healthcare

8 Jul 2024

Telemedicine can expand universal access to care and improve patient experience, by Medshield

Medical Aid

Telemedicine can expand universal access to care and improve patient experience, by Medshield

Issued by Stone 5 Jul 2024

Rogerwilco announces senior appointments

Digital

Rogerwilco announces senior appointments

Issued by Rogerwilco 4 Jul 2024

Tourism industry welcomes Minister de Lille's reappointment

Tourism & Travel

Tourism industry welcomes Minister de Lille's reappointment

1 Jul 2024

Source: @PresidencyZA/X. President Cyril Ramaphosa is duly elected President of the Republic during the first sitting of the National Assembly of the 7th Parliament in Cape Town.

Economy

New GNU cabinet boosts business and investor confidence

Raymond Parsons 1 Jul 2024

Agriculture

Ramaphosa announces DA's Steenhuisen as Agriculture Minister

1 Jul 2024

Source: @GovernmentZA/X. SA's continued finance minister, Enoch Godongwana.

Finance

Godongwana holds onto Finance Ministry in new Cabinet

Katja Hamilton 1 Jul 2024

Rakesh Rajbally appointed MD at Coca-Cola Beverages SA

FMCG

Rakesh Rajbally appointed MD at Coca-Cola Beverages SA

19 Jun 2024

CIMA announces 91st president of the institute

Accounting & Auditing

CIMA announces 91st president of the institute

Issued by AICPA & CIMA 13 Jun 2024

Image source: Dzianis Apolka –

Management & Leadership

3 key contributions HR can make toward successful leadership

Carys Visser 11 Jun 2024

Image source: El Capra from

Infrastructure, Innovation & Technology

New catchment management agencies to ensure good water governance

11 Jun 2024