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News

Source: Supplied. John Jack, chief executive officer of Galetti Corporate Real Estate.

Office Property

3 key factors driving Cape Town's commercial property boom

19 Oct 2023

Medical Aid

The numbers never lie: choosing a medical scheme can be a data-driven decision

Weatherton Nyambeu 15 Feb 2023

Medical Aid

SA medical schemes showing signs of recovery, study finds

7 Feb 2023

Keeping customers confident in the right insurance partner for their journey to success

Insurance & Actuarial

Keeping customers confident in the right insurance partner for their journey to success

Issued by MSports Marketing 8 Apr 2022

Source: iStock.

Banking

Big 5 Banks under pressure to differentiate on customer satisfaction and experience

4 Apr 2022

Verve opens Centre of Research Excellence in Johannesburg, recruits 6 and wins first global account

Research

Verve opens Centre of Research Excellence in Johannesburg, recruits 6 and wins first global account

Issued by VERVE 24 Feb 2022

Revealed: Mobile telco service provider with highest customer satisfaction in South Africa

Telecoms & Networks

Revealed: Mobile telco service provider with highest customer satisfaction in South Africa

10 Sep 2021

The battle of the banks hits a high in digital Covid economy

Banking

The battle of the banks hits a high in digital Covid economy

15 Mar 2021

Is UX the new CX?

CRM, CX, UX

Is UX the new CX?

Johan Kruger 26 Jan 2021

Will digital integration kill traditional banks?

Banking

Will digital integration kill traditional banks?

Kobus Badenhorst, 31 Aug 2020

Marketing

Tshepiso Mohale is Consulta's new marketing director

27 Aug 2020

Absa Life launches a bot that helps both customers and employees

Fintech

Absa Life launches a bot that helps both customers and employees

Issued by Helm 1 Jul 2020

Life insurance - demonstrating value in a post-pandemic economy

Insurance & Actuarial

Life insurance - demonstrating value in a post-pandemic economy

9 Jun 2020

Report reveals how South Africans feel about lockdown

Research Reports

Report reveals how South Africans feel about lockdown

23 Apr 2020

Image source: Getty/Gallo

Banking

Banking sector needs to strike balance between digital and traditional channels

18 Mar 2020

Image source: Gallo/Getty Images.

Research

Businesses will have to fight for survival in 2020 [report]

14 Jan 2020

Travel

SA-csi ranking reveals low-cost, local airlines lead customer satisfaction

14 Nov 2019

Image source: Getty/Gallo

Medical Aid

Medical schemes performance underwhelming

17 Oct 2019

Research

Pep, Truworths and Ackermans lead clothing retail customer satisfaction rankings

29 Jul 2019

Image source: Getty/Gallo

Banking

Bank customer loyalty eroded by vanilla offerings

11 Apr 2019

Image source: Gallo/Getty

Banking

Customer experience will make or break traditional banks

27 Mar 2019

How SA's biggest supermarkets measure up in customer satisfaction

Research

How SA's biggest supermarkets measure up in customer satisfaction

7 Mar 2019

PR & Communications

Consulta tasks Tribeca Public Relations with strategic PR

26 Sep 2018

Progressive companies should turn CX into a competitive advantage

CRM, CX, UX

Progressive companies should turn CX into a competitive advantage

Chantel Troskie 17 Sep 2018

Professor Adré Schreuder, Consulta CEO

Medical Aid

Survey: Medical aid customer satisfaction slides

3 Aug 2018

Professor Adré Schreuder, Consulta CEO

Insurance & Actuarial

Santam faces challenge for customer satisfaction top spot

29 May 2018

SA Customer Satisfaction Index reveals preferred mobile network

Telecoms & Networks

SA Customer Satisfaction Index reveals preferred mobile network

5 Dec 2017

Ineke Prinsloo, client consultant advisory, Consulta

Financial Services

FSR Act shakes up the financial services sector

Ineke Prinsloo 1 Dec 2017

PR & Communications

Tribeca appoints new account exec

3 Oct 2017

Simply put? Cut the red tape and empower your staff. Scott Griessel © –

CRM, CX, UX

#CEMAfrica2017: CX predictions for the future, action to take TODAY

Leigh Andrews 16 Aug 2017

Image supplied.

CRM, CX, UX

Customer Experience Management Summit returns to Cape Town

24 Jul 2017

South African Customer Satisfaction Index shows fondness for fast foods

Research

South African Customer Satisfaction Index shows fondness for fast foods

22 Jun 2017

PR & Communications

Tribeca appointed as Consulta's PR partner

6 Jun 2017

Professor Adré Schreuder, CEO: Consulta

Financial Services

Survey: Customer satisfaction is what differentiates life cover providers

5 May 2017

Retail Services

Woolworths tops 2016 Customer Satisfaction Index with most satisfied customers

20 Apr 2017

Customer Experience Africa Awards launched

CRM, CX, UX

Customer Experience Africa Awards launched

5 Apr 2017

PR & Communications

Tribeca PR appoints new account director

27 Feb 2017

PR & Communications

Demmer is Tribeca PR's new account manager

1 Dec 2016

Research

Debonairs Pizza has the most satisfied customers in the fast food industry

10 Nov 2016

SA consumers express minimal loyalty to mobile data service providers

Research

SA consumers express minimal loyalty to mobile data service providers

20 Oct 2016

South Africans don't trust their workplaces - National Corporate Trust Index

Management & Leadership

South Africans don't trust their workplaces - National Corporate Trust Index

14 Sep 2016

Ocean Basket comes out tops in the SA Customer Satisfaction Index for Restaurants

Research

Ocean Basket comes out tops in the SA Customer Satisfaction Index for Restaurants

2 Sep 2016

CEM Summit leads the way for the African customer experience industry

CRM

CEM Summit leads the way for the African customer experience industry

Issued by Kinetic Events 28 Jul 2016

Trends

Which are SA's best and worst brands?

31 Mar 2016

Customers are satisfied with SA fuel stations

Fuel & Energy

Customers are satisfied with SA fuel stations

27 Oct 2015

CRM, CX, UX

Experience, not price drives consumers' preferences in Africa

20 Oct 2015