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Ombudsman for Banking Services Press Office
The Ombudsman for Banking Services (OBS), also referred to as "the OBS", resolves individual complaints about banking services and products. We do this in an impartial, independent, confidential and speedy manner.
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Ombudsman for Banking Services ensures relevance at international ombudsman scheme conferenceThis week the Ombudsman for Banking Services South Africa hosted the 12th annual conference of the International Network of Financial Services Ombudsman Schemes (INFO Network). 8 Oct 2019 Read more

The Bank Ombudsman is now your one-stop shop for all banking-related complaintsIn the past all credit bureau-related complaints, even those involving a bank, have been directed to the Credit Ombudsman, whereas all other bank-related complaints were dealt with by the Ombudsman for Banking Services. 17 Sep 2019 Read more

Online banking fraud keeps Banking Ombudsman on its toes two years runningThe Ombudsman for Banking Services (OBS) has released its Annual Report highlighting some interesting statistics for its operations for 2018. Key highlights for the year are: 21 May 2019 Read more

Pensioners targeted in credit card fraud, stats showIn the review of the first quarter of 2019, the Ombudsman for Banking Services has seen an alarming increase in credit card fraud. 12 Apr 2019 Read more

The Ombudsman for Banking Services honoured banks and bank staff for excellent service and performance judged by the banks' co-operation with the Ombudsman's office in resolving bank customer disputes. 16 Nov 2018 Read more

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