CRM, CX, UX Trends

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Source: Supplied. Paul Calvey, partner and market leader, Oliver Wyman South Africa; Sandra Villars, partner, financial services, Oliver Wyman South Africa; and Pierre Romagny, partner, financial services, Oliver Wyman South Africa.

#BizTrends: 10 trends to watch in South African banking

#BizTrends2024: Jacques Du Bruyn - Gamification in digital marketing

#BizTrends2024: Jacques Du Bruyn - Gamification in digital marketing

By Jacques Du Bruyn 11 Jan 2024

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Metro FM Music Awards launch pop up channel

2 May 2023

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Infobip's 5 most important trends in CX and omnichannel communications for 2023

16 Jan 2023

Image supplied: Zumi Njongwe, consumer communication and marketing excellence director at Nestlé

#BizTrends2023: Connecting better with consumers

Zumi Njongwe 13 Jan 2023

Craig Hannabus, strategy director, Rogerwilco says quality CX will count in 2023

#BizTrends2023: The year of quality not quantity customer experience

Craig Hannabus 9 Jan 2023

#BizTrends2022: Not just a t-shirt - fashion as culture, community and protest

#BizTrends2022: Not just a t-shirt - fashion as culture, community and protest

Nicola Cooper 26 Jan 2022

Uncompromised values: What this SA consumer trend means for brands

19 Jan 2022

#BizTrends2022: How seamless interactivity will define 2022

#BizTrends2022: How seamless interactivity will define 2022

Nicholas Duminy 17 Jan 2022

#BizTrends2021: EXCLUSIVE: In conversation with Dion Chang

#BizTrends2021: EXCLUSIVE: In conversation with Dion Chang

Jessica Tennant 11 Jan 2021

#BizTrends2021: Consumer habits and shopping preferences

#BizTrends2021: Consumer habits and shopping preferences

Jason Stewart 6 Jan 2021

#BizTrends2021: Tracking memories and using nostalgia

#BizTrends2021: Tracking memories and using nostalgia

Nicola Cooper 6 Jan 2021

#BizTrends2021: Move to minimal in 2021

#BizTrends2021: Move to minimal in 2021

Leigh Crymble 6 Jan 2021

Google South Africa reveals trending searches for 2020

Google South Africa reveals trending searches for 2020

9 Dec 2020

More news

Source: Supplied. Paul Calvey, partner and market leader, Oliver Wyman South Africa; Sandra Villars, partner, financial services, Oliver Wyman South Africa; and Pierre Romagny, partner, financial services, Oliver Wyman South Africa.

#BizTrends: 10 trends to watch in South African banking

7 Mar 2024

#BizTrends2024: Jacques Du Bruyn - Gamification in digital marketing

#BizTrends2024: Jacques Du Bruyn - Gamification in digital marketing

Jacques Du Bruyn 11 Jan 2024

Metro FM Music Awards launch pop up channel

2 May 2023

Infobip's 5 most important trends in CX and omnichannel communications for 2023

16 Jan 2023

Image supplied: Zumi Njongwe, consumer communication and marketing excellence director at Nestlé

#BizTrends2023: Connecting better with consumers

Zumi Njongwe 13 Jan 2023

Craig Hannabus, strategy director, Rogerwilco says quality CX will count in 2023

#BizTrends2023: The year of quality not quantity customer experience

Craig Hannabus 9 Jan 2023

#BizTrends2022: Not just a t-shirt - fashion as culture, community and protest

#BizTrends2022: Not just a t-shirt - fashion as culture, community and protest

Nicola Cooper 26 Jan 2022

Uncompromised values: What this SA consumer trend means for brands

19 Jan 2022

#BizTrends2022: How seamless interactivity will define 2022

#BizTrends2022: How seamless interactivity will define 2022

Nicholas Duminy 17 Jan 2022

#BizTrends2021: EXCLUSIVE: In conversation with Dion Chang

#BizTrends2021: EXCLUSIVE: In conversation with Dion Chang

Jessica Tennant 11 Jan 2021

#BizTrends2021: Consumer habits and shopping preferences

#BizTrends2021: Consumer habits and shopping preferences

Jason Stewart 6 Jan 2021

#BizTrends2021: Tracking memories and using nostalgia

#BizTrends2021: Tracking memories and using nostalgia

Nicola Cooper 6 Jan 2021

#BizTrends2021: Move to minimal in 2021

#BizTrends2021: Move to minimal in 2021

Leigh Crymble 6 Jan 2021

Google South Africa reveals trending searches for 2020

Google South Africa reveals trending searches for 2020

9 Dec 2020

2020 2.0, the new normal and what's next for brands [Part 2]

2020 2.0, the new normal and what's next for brands

Jessica Tennant 21 May 2020

2020 2.0, the new normal and what's next for brands [Part 1]

2020 2.0, the new normal and what's next for brands

Jessica Tennant 13 May 2020

#BizTrends2020: Retail and Gen Z in 2020 - who they are and what they want

#BizTrends2020: Retail and Gen Z in 2020 - who they are and what they want

Semona Pillay 9 Jan 2020

The Best of Biz: Marketing & Media 2019

#BestofBiz 2019: Marketing & Media

17 Dec 2019

BizTrends 2020: Make the vision Towards Africa 2020 possible

BizTrends 2020: Make the vision Towards Africa 2020 possible

Bizcommunity.com 29 Aug 2019

#AfricaMonth: Helping entrepreneurs to innovate and grow

#AfricaMonth: Helping entrepreneurs to innovate and grow

Evan-Lee Courie 21 May 2019

Microsoft CMO on the transformation of digital marketing

Microsoft CMO on the transformation of digital marketing

Jessica Tennant 5 Feb 2019

#BizTrends2019: Bizcommunity hosts #BizTrendsLIVE!, an overview

#BizTrends2019: Bizcommunity hosts #BizTrendsLIVE!, an overview

Jessica Tennant, Bizcommunity.com 1 Feb 2019

Eben Esterhuizen, general manager, OnShelf Pharma.

#BizTrends2019: Five customer engagement technology trends we can't ignore

Eben Esterhuizen 28 Jan 2019

Bradley Elliott, founder, Platinum Seed.

#BizTrends2019: Customer centricity - The only trend that matters in 2019 and beyond

Bradley Elliott 24 Jan 2019

Chantel Botha, head of customer experience strategy and consulting at BrandLove.

#BizTrends2019: The brand promise chasm is widening for consumers

Chantel Botha 23 Jan 2019

#BizTrends2019: "Bang bang, feel the pain" if you don't know what customers want

#BizTrends2019: "Bang bang, feel the pain" if you don't know what customers want

Carmen Murray 21 Jan 2019

Kelly McGillivray, squad leader, theSQUAD Creative Event Management.

#BizTrends2019: 19 Event trends for 2019

Kelly McGillivray 21 Jan 2019

BizTrendsLIVE! Avoid the FOMO!

BizTrendsLIVE! Avoid the FOMO!

Bizcommunity.com 15 Jan 2019

Godfrey Parkin, CEO of Britefire and of Angaza.

#BizTrends2019: Brand building must become more about customer experience

Godfrey Parkin 14 Jan 2019

#BizTrends2019: Is your organisation transformed enough to get customer experience (CX) right?

#BizTrends2019: Is your organisation transformed enough to get customer experience (CX) right?

Sibongile Vilakazi, Kantar 7 Jan 2019