Management & Leadership How to South Africa

Resilient leadership: don't just empower - emancipate!

I've had many managers in my time and these individuals have had very different managerial styles. It goes without saying that the people who've led me in a nurturing and uplifting manner have had more of an impact on my development and growth as a person - both in my career and personally - than those who merely shouted at me and insulted me when I did something wrong. These managers are not just managers; they are resilient leaders.

According to Bonang Mohale, chairman and country GM: commercial at Shell South Africa and the driving force behind resilient leadership - a resilient leader is one who:

  • Helps the people they manage look at themselves more positively,
  • Keeps things in perspective,
  • Takes care of themselves,
  • Makes connections,
  • Avoids seeing crises as insurmountable problems,
  • Accepts that change is a part of living,
  • Moves towards their goals, and
  • Looks for opportunities for self-discovery.

Resilient leadership replaces the traditional stereotype of a vertical work relationship between a manager and the person he manages, a leader-follower relationship, with a horizontal model of leader-leader. Resilient leaders choose to emancipate others rather than just empower them.

What are the benefits of resilient leadership?

Bonang says that resilient leadership gives you the ability to:

  • Bounce back from adversity,
  • Thrive on new challenges,
  • Impact others positively, and
  • Reach your full potential by exercising your talents in a meaningful way.

How to become a resilient leader<'b>

'Don't just empower - emancipate!'

Bonang's passion and enthusiasm about resilient leadership completely bowled me over. I found myself getting excited about this leadership style as he gave me a breakdown of the do's and don'ts of resilient leadership, which are listed in the table below:

Don't do this! (Leader-follower model)Do this! (Leader-leader model)
Take controlGive control
Give ordersAvoid giving orders
When you give orders, be confident and unambigiousWhen you do give orders, leave room for questions
BriefCertify
Have meetingsHave conversations
Have a montor-mentee programmeHave a mentor-mentor programme
Focus on technologyFocus on people
Think short termThink long term
Have high-repetition, low-quality training sessionsHave low-repetition, high-quality training sessions
Limit communications to terse and formal ordersCommunicate in a rich, contextual and informal manner
Question everythingBe curious about everything
Make inefficient processes efficientEliminate entire processes that don't add value
Increase monitoring and inspection pointsReduce monitoring and inspection points
Protect informationPass information

Leadership Development Conference presented by Knowledge Resources - PowerPoint slideshow by Bonang Mohale

The three Cs: Guiding mechanisms of resilient leadership

Resilient leadership is controlled, competent and clear. Each mechanism has several guiding principles leaders should try to follow.

1. Control


  • Act your way to new thinking, short and early conversations make efficient work,
  • Use "I intend to ..." to turn passive followers into active leaders,
  • Resist the urge to provide solutions,
  • Eliminate top-down monitoring systems, and
  • Think out loud (both superiors and subordinates).

2. Competence


  • Take deliberate action, learn - everywhere and all the time,
  • Don't brief - certify,
  • Continuously and consistently repeat your message, and
  • Specify goals, not methods.

3. Clarity


  • Achieve excellence; don't just avoid errors, build trust and take care of your people,
  • Use your legacy for inspiration,
  • Use guiding principles for decision-making criteria,
  • Use immediate recognition to reinforce desired behaviours,
  • Begin with the end in mind, and
  • Encourage a questioning attitude and avoid blind obedience.

About Frew Murdoch

Mission: To be recognised as an authority in the domain of online publishing, content creation and journalism. Career goal: To be appointed as editor of an online platform and/or print publication Email me at frewz20@gmail.com or call me on 0760510790.
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