Customer Service - UK

Remuneration:	R10000 - R12000 per month
Location:	Work from Home
Remote work:	Only remote work
Job level:	Junior/Mid
Type:	Permanent
Reference:	#OB0209
Company:	Galaxy Outsourcing

We are looking for a excellent communicator for a (vegetable based) food  subscription company based in the UK. As a customer service representative, you will provide exceptional customer service to our clients, resolve complex customer queries, and handle escalations in a timely and professional manner.

A genuine interest in UK culture is a distinct advantage 

The role requires working some weekends with days off in the week.

Key responsibilities:

• Respond to customer inquiries through email, chat and phone in a courteous and professional manner
• Provide advanced customer service to clients, addressing their needs and concerns effectively
• Resolve complex customer issues by collaborating with other departments and finding appropriate solutions
• Handle customer complaints and ensure customer satisfaction through efficient and effective problem-solving
• Provide product and service information to customers
• Process orders, returns and exchanges accurately and efficiently
• Maintain accurate customer records and update them as necessary
• Continuously monitor customer feedback to identify areas for improvement in our products and services
• Work closely with other members of the customer service team to ensure consistency in communication and service delivery

Requirements:

• Previous experience in a customer service role is highly desirable
• Excellent written and verbal communication skills
• Strong problem-solving skills and ability to think critically
• Good organisational skills and ability to manage multiple tasks simultaneously
• Ability to work independently with minimal supervision
• Strong attention to detail and accuracy
• Familiarity with customer service software and tools
• A charming, calm and assertive communication style
• Ability to work a full-time schedule of 9 am - 5:30 pm UK time
• Evidence of previous high performance in a customer service role
• A quiet and distraction-free home office environment with a reliable internet connection (minimum 20 Mbps up and down)

At our food subscription service, we value diversity and strive to create an inclusive workplace where everyone can thrive. We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you have a passion for customer service and are interested in joining our team, please apply with your CV to michael@galaxyutsourcing.com

Please ensure you ad he reference number as the subject of your email

Posted on 02 Sep 16:03, Closing date 1 Nov