Client Services Coordinator

A well-established large format digital printing company is seeking a Client Services Coordinator to join their busy, fast-paced operation. This role is ideal for a highly organised individual with printing or signage industry experience who enjoys managing multiple jobs, liaising with clients, and coordinating work across sales, DTP, and production.

Working closely with external sales representatives, the successful candidate will play a key role in ensuring client work is executed accurately and efficiently — from initial brief through to production, delivery, and invoicing.
Key Responsibilities

• Act as the primary internal point of contact for assigned client accounts
  

• Communicate with clients regarding briefs, artwork, timelines, and deliveries
  

• Prepare accurate quotes based on client and production specifications
  

• Open and manage job tickets with full and accurate job information
  

• Coordinate artwork with DTP and pre-press teams and track approvals
  

• Source and order substrates and materials in line with job requirements
  

• Liaise with production, finishing, and dispatch teams to track job progress
  

• Identify and escalate potential issues or delays timeously
  

• Coordinate complex, multi-item or campaign-based print rollouts
  

• Prepare delivery notes and ensure accurate invoicing of completed jobs
  

• Maintain accurate job records and documentation
  

Skills and experience required

• Previous experience in a printing, signage, or production environment (large format digital printing highly advantageous)
  

• Strong organisational and administrative skills
  

• Proven ability to manage multiple jobs and client accounts simultaneously
  

• Excellent attention to detail, particularly with specifications and artwork
  

• Confident written and verbal communication skills
  

• Comfortable working under pressure in a deadline-driven environment
  

• Strong computer literacy and confidence working with digital files and job systems
  

Personal attributes

• Structured, reliable, and highly detail-oriented
  

• Proactive, solutions-driven, and calm under pressure
  

• Professional client-facing manner
  

• Strong sense of ownership and accountability
  

• Willingness to learn and develop deeper technical print knowledge
  

Requirements and conditions

• Reliable transport to and from work
  

• Own cellphone with reliable connectivity
  

• Ability to work standard office hours, with flexibility during peak periods
  

• Appointment subject to reference checks and a probationary period