Sales Support Administrator
Remuneration: | - R9000 basic salary |
Benefits: | None |
Location: | Johannesburg, Stormill, Randburg |
Education level: | Matric |
Job level: | Junior |
Job policy: | Employment Equity position |
Type: | Permanent |
Company: | C&R Brand Solutions |
- Sourcing of products from suppliers
- Getting costs and stock availability etc
- Ordering of samples using Sync and arranging collection and delivery thereof
- Keeping up to date with new products and product development internally and externally.
- Accurate quoting of products and services to the client using Sync or Pastel
- Follow up of quotes
- Opening of job cards
- Managing required margins on Sync and making sure the correct costing % are loaded
- Requesting of templates from design dept.
- Confirming order and order number from client or sales executive
- Confirming client info and making sure client info form is completed and submitted to accounts dept and loaded on sync and Pastel
- Sync or Pastel order procedure to be followed.
- Process invoice or picking slip as required and forward to warehouse for processing
- Arrange artwork to be forwarded to the art dept.
- Confirming delivery dates with production and recording correct delivery dates on the job cards (Sync)
- Following up on jobs in production and confirming delivery for clients and informing them of changes.i.e new delivery dates.
- Escalate any potential problems to the department head
- Ensuring embroideries and samples are approved timeously
- Negotiating and planning of urgent orders with production and suppliers.
- Opening sample job cards and following up on delivery of them
- Completing of credit requests and credit applications on behalf of client and submitting to accounts.
- Notify client by mail or fax that order has been dispatched or couriered and what the waybill number is
- Compile back order list/ report and manage process and feedback to relevant client
- Communicate with Despatch with regards to urgent collections or deliveries required
- Prioritise and schedule orders , provide clear and effective communication to our customers and stores
- Make service calls to clients to confirm del status as well as other customer care functions, i.e. are they happy with there order, do they need anything etc.
- Solve problems, and escalate where necessary
- Maintaining relationship with customers and sales executive
- Assisting with account collections and finance problem-solving as required.
- General office admin including data capturing, show room management and office tidiness
- Proper time keeping and time management
- Obliging to requests of duties falling within the scope of your abilities
- Implement call plan and call report for weekly telesales in order to meet required customer targets
- Production Reports
- Quote reports
- Incident tracking and reporting
- Schedule weekly sales feedback session with relevant sales person and dept head to discuss weekly sales
- Planning of client visits and new customer planning.
- Maintain float level notify relevant sales person on required re-orders
- Matric
- Above-average computer literacy
- SYNC Knowledge and experience
Company Description
ManufacturingPosted on 31 Jul 12:36, Closing date 29 Sep
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