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IT 1st Line Support Technician
Remuneration: | cost-to-company |
Location: | Cape Town |
Own transport required: | Yes |
Type: | Permanent |
Reference: | #IT 1st Line Support |
Company: | Primedia Recruiter |
Key purpose of the role
Responsible for maintaining a high degree of employee service for all support queries and adhere to all service management principles.
Key outputs/accountability
- Identify, troubleshoot, research, support and resolve IT issues in relation to the helpdesk.
- Delivery of high quality remote and in person IT support on a range of technical incidents and problems across employee base.
- Respond appropriately to, and effectively resolve incidents, queries or complaints timeously.
- Effectively log, update and track requests, incidents, queries or complaints via the helpdesk system until their resolution.
- Identify and escalate re-occurring problems and incidents via the helpdesk system.
- Identify areas where employee training is necessary or required.
- Allocate service tickets according to roles and responsibility within the department and follow up on priority calls to ensure employee satisfaction.
- Update and maintain the IT documents knowledge.
- Assisting with IT procurement and asset management processes.
- Take ownership of incidents assigned to you and manage them through to resolution.
- A+
- N+
- Minimum of a diploma/degree in IT or related qualification
- ITIL Foundation V3
- 1-3 years’ experience in the same or similar role
- Experience of providing IT Support in a commercial/media environment
- Excellent telephone etiquette
- Excellent communication skills
- Good interpersonal skills
- Desktop and Laptop troubleshooting skills using remote tools
- Good technical understanding of current leading technologies, suppliers and industry terminology
- Able to prioritize under pressure and work to deadlines
- Excellent decision making, judgement, planning and organization skills
- Ability to work well within a team, supporting other team members
- Team player
- Attention to detail and accuracy
- Initiative
- High levels of professionalism
- Punctuality
- Quick learner
- Process-focused
Send your detailed CV to broadcastingcareers@primedia.co.za with the Subject Line “IT 1st Line Support”. The closing date for applications is 22 October 2024.
Posted on 17 Oct 17:16, Closing date 25 Oct
See also: Technician, IT Technician
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