Customer Service Intern - Daddy's Deals
Location: | Cape Town |
Company: | Highbury Media T/A Habari Media |
Daddy's Deals is a South African marketing and social buying platform that has been curating high quality deals and experiences since 2011. We work with hand-picked, big-name businesses to offer our customers something special while our merchants get access to our ever-expanding database and various marketing initiatives. We believe in building trust with our customers and business partners for long-term success.
We are looking for a Customer Service Intern to join our team and help maintain our excellent service standards.
Main Responsibilities:
Addressing customer complaints, responding to inquiries, and resolving common issues such as registration, checkout, and guiding users on site functionality through:
- Inbound phone support
- Live chat / WhatsApp
- Social media platforms
- Making outbound calls to follow up with customers or merchants and to check on delivery statuses
- Meeting and exceeding performance targets related to resolution times, response rates, customer feedback, and service quality
- At least two years’ experience in an inbound call centre environment
- Fluent in both spoken and written English and Afrikaans
- Proficiency in a third official language is advantageous
- Demonstrated ability to deliver exceptional customer service and consistently meet or exceed daily targets
- Strong verbal and written communication skills (email proficiency is especially important)
- E-commerce experience preferred, with solid digital skills, including CRM or communication platforms
- Competent in using backend admin systems, and able to quickly learn new technologies
- Experience with Freshdesk, Zendesk, or similar tools
Posted on 18 Oct 14:31, Closing date 17 Dec
Customer Service Intern - Daddy's Deals
Daddy's Deals is a South African marketing and social buying platform that has been curating high quality deals and experiences since 2011.
Customer Service and Loyalty Manager - HEAD OFFICE (CAPE TOWN CBD)
nbsp We are seeking an experienced head of Loyalty Customer service and research to drive
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