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Source: Supplied. Pieter De Wet, business development lead at FutureBank.

Financial Services

Beyond transactions: The rise of mobile wallets. But consolidation is coming

2 days

End-to-end security is your best business investment

SMEs

End-to-end security is your best business investment

Issued by ASUS 8 Nov 2024

Source: © 123rf From November all incoming service conversations for businesses using WhatsApp Business are free

Digital

Free WhatsApp Business incoming service conversations

7 Nov 2024

It's time to prioritise customer security for Black Friday and festive sales

Security

It's time to prioritise customer security for Black Friday and festive sales

Caesar Tonkin 7 Nov 2024

Putting the customer first and providing value is crucial for Black Friday success

Retail

Putting the customer first and providing value is crucial for Black Friday success

Peter Ludi 6 Nov 2024

Hyper-personalisation is the future of customer care

CRM

Hyper-personalisation is the future of customer care

29 Oct 2024

Data analysis and reporting gives retailers inside lane in race to Black Friday

Retail

Data analysis and reporting gives retailers inside lane in race to Black Friday

28 Oct 2024

Source: Supplied. Norman Nyawo, the head of merchant solutions for business and commercial banking at Standard Bank South Africa.

Banking

Standard Bank unveils upgraded SimplyBlu for SMEs

22 Oct 2024

Using data to revolutionise customer experiences

Technology

Using data to revolutionise customer experiences

21 Oct 2024

How WhatsApp automation can enhance customer service

CRM

How WhatsApp automation can enhance customer service

Xander Barnard 16 Oct 2024

Use Black Friday to set your business up for success with these 7 insights

Digital

Use Black Friday to set your business up for success with these 7 insights

Zaida Kamish, Issued by Incubeta 23 Sep 2024

Data-rich loyalty programmes can boost retail businesses in SA

CRM

Data-rich loyalty programmes can boost retail businesses in SA

12 Sep 2024

5 WhatsApp trends transforming retail customer communication in 2024

Trends

5 WhatsApp trends transforming retail customer communication in 2024

Xander Barnard 11 Sep 2024

Source: © 123rf While AI, customer behavioural data, and the Internet of Things (IoT) can personalise customer interactions, they also pose significant security risks

Marketing

Safeguard and grow brand trust through a strong CMO-CISO partnership

26 Aug 2024

How to conquer distribution challenges in emerging markets

FMCG

How to conquer distribution challenges in emerging markets

Issued by MACmobile 22 Aug 2024

Empowering African retail with a data-driven approach

Retailers

Empowering African retail with a data-driven approach

Issued by The Hive Group 19 Aug 2024

Enhancing call centre hyper-personalisation with virtual agents

CRM

Enhancing call centre hyper-personalisation with virtual agents

Ryan Falkenberg 8 Aug 2024

How to enhance your store’s sustainability credentials

ESG

How to enhance your store’s sustainability credentials

Sarwar Khan 29 Jul 2024

YouKnow Technologies unveils new services and leadership appointments to elevate local martech solutions

Marketing

YouKnow Technologies unveils new services and leadership appointments to elevate local martech solutions

Issued by YOUKNOW Technologies 16 Jul 2024

Robert Grace is M&C Saatchi Group's chief strategy officer. Source: Supplied.

Advertising

M&C Saatchi SA, Eighty20 launch GrowthMap for data-driven business growth

15 Jul 2024

Source: Supplied. Mike Bryer, chief executive officer at Zapper (formerly head of digital platforms at Standard Bank group.)

Financial Services

Why QR codes are leading the charge

Mike Bryer 26 Jun 2024

How to adapt to the e-commerce explosion - Michael Zahariev, co-founder of Luxity

E-commerce

How to adapt to the e-commerce explosion - Michael Zahariev, co-founder of Luxity

21 Jun 2024

Source: Supplied. Vincent Valéran, the head of insurance at Cim Finance.

Financial Services

Cim Finance enhances insurance system using Root platform

5 Jun 2024

Ready for takeoff: Salesforce Partner V5 digital heads to Salesforce World Tour Essentials

Digital

Ready for takeoff: Salesforce Partner V5 digital heads to Salesforce World Tour Essentials

Issued by V5 Digital 4 Jun 2024

How Air France is leveraging generative AI for next-gen customer service

Tourism

How Air France is leveraging generative AI for next-gen customer service

4 Jun 2024

Empowering Africa through technology: Insights from Sentech Africa Tech Week 2024

Digital

Empowering Africa through technology: Insights from Sentech Africa Tech Week 2024

Issued by Topco Media 31 May 2024

Marketing

Salesforce report: 85% of South African marketers use AI

28 May 2024

Why good data governance is vital for AI adoption

Technology

Why good data governance is vital for AI adoption

Issued by Ignition Group 27 May 2024

Harness the power of Acrobat's new AI Assistant to boost productivity

Digital

Harness the power of Acrobat's new AI Assistant to boost productivity

Issued by Dax Data 22 May 2024

Source: © 123rf A CMO study has found that chief marketing officers appear clear, confident, and intentional in where Gen AI integration and application will deliver the best results in marketing process improvement and execution in 2024

Marketing

A clear and confident shift in marketing technology as CMOs embrace AI

22 May 2024

Retailers warned - innovate or lose investment opportunities

Retailers

Retailers warned - innovate or lose investment opportunities

8 May 2024

Widespread adoption of AI is shaping next-gen customer service

Technology

Widespread adoption of AI is shaping next-gen customer service

Linda Saunders 26 Apr 2024

Selecting the right POS solution makes all the difference

Technology

Selecting the right POS solution makes all the difference

Peter Ludi 23 Apr 2024

Navigating the future of customer loyalty

CRM

Navigating the future of customer loyalty

Nolan Daniel 15 Apr 2024

MO Agency attains elite HubSpot Partner status, a first for the African continent

CRM, CX, UX

MO Agency attains elite HubSpot Partner status, a first for the African continent

Issued by MO Agency 20 Mar 2024

As retailers embrace generative AI, lack of data strategy presents challenges

Technology

As retailers embrace generative AI, lack of data strategy presents challenges

19 Mar 2024

Marketing

AI-powered automation: A game-changer for marketers

Natascha Torres 19 Mar 2024

How are mobile platforms and the metaverse driving SA’s long-term insurance industry growth?

Insurance & Actuarial

How are mobile platforms and the metaverse driving SA’s long-term insurance industry growth?

Issued by Insight Survey 6 Mar 2024

The future of conversational chat channels in SA

CRM

The future of conversational chat channels in SA

Evan-Lee Courie 19 Feb 2024

From prospect to profit – why sales, CRM, and service desk software matters

CRM

From prospect to profit – why sales, CRM, and service desk software matters

Anton Oosthuizen, Issued by QuickEasy Software 13 Feb 2024

Businesses and consumers must protect personal data in the digital era

Cybersecurity

Businesses and consumers must protect personal data in the digital era

8 Feb 2024

The looming threat: Cybersecurity and small to medium businesses in South Africa

SMEs

The looming threat: Cybersecurity and small to medium businesses in South Africa

Darren Hamburg, Issued by Great 4 Business 6 Feb 2024

Retail

How business leaders are inspiring brand and customer loyalty in 2024

26 Jan 2024

Strategies for SME success in 2024: The top 3 trends to watch

SMEs

Strategies for SME success in 2024: The top 3 trends to watch

Issued by Business Partners Limited 26 Jan 2024

Moving toward Industry 4.0 - the convergence of BPO and transformative trends in 2024

Technology

Moving toward Industry 4.0 - the convergence of BPO and transformative trends in 2024

Tennille Bell 25 Jan 2024

Nilesh Hansjee is a business analyst at Marketing Intelligence Hub. Source: Supplied.

Marketing

#BizTrends2024: A peek into the marketing crystal ball

Nilesh Hansjee 11 Jan 2024