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News

Source: © 123rf From November all incoming service conversations for businesses using WhatsApp Business are free

Digital

Free WhatsApp Business incoming service conversations

7 Nov 2024

Hyper-personalisation is the future of customer care

CRM

Hyper-personalisation is the future of customer care

29 Oct 2024

Black Friday 2024 might be the economic boost SA needs

Retail

Black Friday 2024 might be the economic boost SA needs

24 Oct 2024

Source: © 123rf The results from the MDPMI consumer survey show that online platforms’ influence on news consumption

Media

MDPMI consumer survey shows 77% respondents access news on social media platforms

24 Oct 2024

Here’s how you should be preparing for Black Friday

Retail

Here’s how you should be preparing for Black Friday

Warren Hawkins 23 Oct 2024

How WhatsApp automation can enhance customer service

CRM

How WhatsApp automation can enhance customer service

Xander Barnard 16 Oct 2024

Report reveals generational shopping preferences ahead of Black Friday

Research

Report reveals generational shopping preferences ahead of Black Friday

9 Oct 2024

Image source: sebastien decoret –

Services

How to add automated voice bots into your call centre: Start simple

Ryan Falkenberg 30 Sep 2024

Image: Supplied

Mobile & Apps

Introducing MarhabaGPT - like ChatGPT but for Muslims

27 Sep 2024

Black Friday 2024: A guide for South African online retailers

E-commerce

Black Friday 2024: A guide for South African online retailers

Issued by TDMC 20 Sep 2024

VML’s Future Shopper Report 2024: a global snapshot of the modern shopper

Trends

VML’s Future Shopper Report 2024: a global snapshot of the modern shopper

18 Sep 2024

Financial Services

Metropolitan takes the lead by making the first payouts in the new ‘two-pot’ system

18 Sep 2024

5 WhatsApp trends transforming retail customer communication in 2024

Trends

5 WhatsApp trends transforming retail customer communication in 2024

Xander Barnard 11 Sep 2024

How Gen AI can ease the burden of consumer decision-making

Technology

How Gen AI can ease the burden of consumer decision-making

Junaid Kleinschmidt 10 Sep 2024

SMEs

AI-powered reputation management: The next big thing for SMBs

Kim Napo 6 Sep 2024

How e-commerce brands can win in the age of customer expectation

CRM

How e-commerce brands can win in the age of customer expectation

Khosi Ncube 22 Aug 2024

Source: Supplied. Anna Collard, senior vice president, content strategist and ambassador of KnowBe4 Africa.

Fintech

In chatbots we trust—but should we?

12 Aug 2024

Enhancing call centre hyper-personalisation with virtual agents

CRM

Enhancing call centre hyper-personalisation with virtual agents

Ryan Falkenberg 8 Aug 2024

Speedy problem resolution, the biggest driver of CX quality

Marketing

Speedy problem resolution, the biggest driver of CX quality

Issued by Semaphore Communications 7 Aug 2024

Under One Roof rolls out its residential property listing service

Markets & Investment

Under One Roof rolls out its residential property listing service

Issued by Under One Roof 5 Aug 2024

The future role of AI in frequent flyer programmes

Travel

The future role of AI in frequent flyer programmes

Frik van der Westhuizen 1 Aug 2024

Source: Clevva.

Financial Services

Could intelligent automation smooth the transition to SA’s two-pot retirement system?

Ryan Falkenberg 26 Jul 2024

The Ebony+Ivory approach to data-driven success

Digital

The Ebony+Ivory approach to data-driven success

Paul Middleton, Issued by Ebony+Ivory 26 Jul 2024

AI can drive the future of customer service

Technology

AI can drive the future of customer service

Warren Hawkins 25 Jul 2024

Source: © PYMNTS Major sporting events such as the Uefa Euros and the Paris Olympics are are expected to drive economic growth in 2024

Marketing

Live events, like Paris Olympics, 1 of 5 trends shaping consumer spending

25 Jul 2024

Where South African banks are underperforming: AI-powered robo-advisory

Fintech

Where South African banks are underperforming: AI-powered robo-advisory

Shaun McEwan, Issued by Sauce Advertising 16 Jul 2024

How Air France is leveraging generative AI for next-gen customer service

Tourism

How Air France is leveraging generative AI for next-gen customer service

4 Jun 2024

Ryan Falkenberg

CRM

A clever way to improve service delivery

Ryan Falkenberg 24 May 2024

Source: Supplied. Antonie Goosen of Meridian Realty.

Proptech

The AI revolution in real estate: Transforming estate agents' business practices

21 May 2024

Research masterminds are coming together at The SAMRA Annual Conference this week

Events & Conferencing

Research masterminds are coming together at The SAMRA Annual Conference this week

Issued by Samra 20 May 2024

Source: Supplied.

Insurance & Actuarial

AI is propelling the group insurance industry into the future. Here's how

15 May 2024

How digitisation is shaping retail finance

Technology

How digitisation is shaping retail finance

Jason Sive 7 May 2024

3 ways to maximise your new e-commerce website

E-commerce

3 ways to maximise your new e-commerce website

Issued by Domains.co.za 29 Apr 2024

Widespread adoption of AI is shaping next-gen customer service

Technology

Widespread adoption of AI is shaping next-gen customer service

Linda Saunders 26 Apr 2024

Helm, DStv, and Capitec clinch 2024 Smarties Awards

Marketing

Helm, DStv, and Capitec clinch 2024 Smarties Awards

Issued by Helm 15 Apr 2024

RCS interoperability will open the marketing messaging floodgates. Source: DALL-E 3

Mobile & Apps

Generative AI promises a mobile messaging revolution

Lindsey Schutters 11 Apr 2024

4 business trends to navigate the economic future

Trends

4 business trends to navigate the economic future

10 Apr 2024

Red & Yellow launches free-to-access online course in AI for South African teachers

Skills Training

Red & Yellow launches free-to-access online course in AI for South African teachers

Issued by Red & Yellow 4 Apr 2024

How AI tools are transforming coaching in SA

Skills Training

How AI tools are transforming coaching in SA

Issued by SACAP 2 Apr 2024

Digital

#MDPMI: Open AI's ChatGPT surprises founders with mass adoption

Karabo Ledwaba 26 Mar 2024

Marketing

AI-powered automation: A game-changer for marketers

Natascha Torres 19 Mar 2024

Media

Google moves against notorious spam news website

Nathan Geffen 14 Mar 2024

The Limpopo Mirror is published in Louis Trichardt, a town in the north of South Africa’s Limpopo province. Photo: Anton van Zyl

Media

Google and Facebook are killing local news

Nathan Geffen and Anton van Zyl 8 Mar 2024

Nvidia posts record earnings in data centre, gaming, and extends AI lead

Cloud

Nvidia posts record earnings in data centre, gaming, and extends AI lead

Lindsey Schutters 22 Feb 2024

The future of conversational chat channels in SA

CRM

The future of conversational chat channels in SA

Evan-Lee Courie 19 Feb 2024

Data unveils the future: Pnet's head of insights and customer success on AI's role in recruitment

Talent Acquisition

Data unveils the future: Pnet's head of insights and customer success on AI's role in recruitment

Issued by Pnet 16 Feb 2024

Leveraging AI: The secret weapon for your side hustle

Entrepreneurship

Leveraging AI: The secret weapon for your side hustle

Kerushan Govender 12 Feb 2024

Why businesses should leverage click-to-chat ads for real-time customer interaction

Digital

Why businesses should leverage click-to-chat ads for real-time customer interaction

George Muhia 6 Feb 2024