Customer experience | Bizcommunity

News

3 key strategies for retailers to navigate 2025

Trends

3 key strategies for retailers to navigate 2025

13 Dec 2024

Image: Supplied

Talent Acquisition

Bizmod talent report reveals in-demand talent, hard-to-fill jobs

12 Dec 2024

Retail

From local is lekker to hyper-localisation: Township consumer trends to watch this festive season

Mongezi Mtati 12 Dec 2024

How data can drive employee engagement in 2025

4th Industrial Revolution

How data can drive employee engagement in 2025

Issued by icandi CQ 12 Dec 2024

A guide to some key risks wellness tourism operators should be mindful of

Tourism

A guide to some key risks wellness tourism operators should be mindful of

Megan Jarvis, Leigh Lambrechts, Kate Collier and Dhevarsha Ramjettan 11 Dec 2024

Fintech can bridge the gap in SA's township and rural economy

Banking & Finance

Fintech can bridge the gap in SA's township and rural economy

12 Dec 2024

Dentsu Kenya: Celebrating excellence and embracing a bold new era

Advertising

Dentsu Kenya: Celebrating excellence and embracing a bold new era

Issued by Dentsu 11 Dec 2024

Toy company Zuru innovates with in-store branding across major outlets

In-store Media

Toy company Zuru innovates with in-store branding across major outlets

11 Dec 2024

Helm wins CX Solutions Provider of the Year - Middle East and Africa

CRM, CX, UX

Helm wins CX Solutions Provider of the Year - Middle East and Africa

Issued by Helm 10 Dec 2024

E-commerce: the game changer driving business growth in SA

E-commerce

E-commerce: the game changer driving business growth in SA

Mandisa Guliwe 10 Dec 2024

Winning customer experience in the medical industry: A GPS for customers

CRM, CX, UX

Winning customer experience in the medical industry: A GPS for customers

Issued by Ask Afrika 9 Dec 2024

Prince Buthelezi Mall set to open in April 2026 in KZN

Commercial Property

Prince Buthelezi Mall set to open in April 2026 in KZN

9 Dec 2024

Marketing

Warc finds two-thirds of marketers remain optimistic about 2025 despite budget constraints

9 Dec 2024

Can virtual agents play an effective role in outbound sales?

Technology

Can virtual agents play an effective role in outbound sales?

Ryan Falkenberg 6 Dec 2024

Sod-turning ceremony signifies the start of Prince Buthelezi Mall’s construction

Commercial Property

Sod-turning ceremony signifies the start of Prince Buthelezi Mall’s construction

Issued by Catchwords 5 Dec 2024

Wendy Tembedza & Bernadete Versfeld, partners at Webber Wentzel give five risks in the context of personalised marketing (Image supplied)

Marketing

5 risks of personalised marketing in the context of the PoPIA

Wendy Tembedza & Bernadete Versfeld 5 Dec 2024

South Africa’s first Influencer Benchmark Report sets the stage for more impactful campaigns in 2025

Marketing

South Africa’s first Influencer Benchmark Report sets the stage for more impactful campaigns in 2025

Issued by YOUKNOW Technologies 3 Dec 2024

Unleashing business efficiency with Altron Digital Business

Technology

Unleashing business efficiency with Altron Digital Business

Issued by Altron 29 Nov 2024

AI offers a unique opportunity for South African businesses

4th Industrial Revolution

AI offers a unique opportunity for South African businesses

Issued by ASUS 28 Nov 2024

Finance

Get ready for biometric tax filing: South Africa sets a new precedent

Katja Hamilton 27 Nov 2024

Unlocking the future of retail with geospatial data

Research

Unlocking the future of retail with geospatial data

Craig Schwabe 26 Nov 2024

The 2024 Township CX Report is here

Research

The 2024 Township CX Report is here

21 Nov 2024

Source: Payfast by Network State of Pay Report 2024.

Finance

New Payfast report: Key insights on South Africa's payment landscape

21 Nov 2024

2024 Township CX Report: Insights for brands navigating South Africa's township economy

CRM, CX, UX

2024 Township CX Report: Insights for brands navigating South Africa's township economy

Issued by Rogerwilco 20 Nov 2024

Digital Retail Africa 2025: Shaping the future of retail

Exhibitions & Events

Digital Retail Africa 2025: Shaping the future of retail

20 Nov 2024

McDonald’s SA expands Mobile Order and Pay feature

Food & bev. services

McDonald’s SA expands Mobile Order and Pay feature

20 Nov 2024

Social Places launches AI responses and sentiment analysis powered by ChatGPT & BARD

CRM, CX, UX

Social Places launches AI responses and sentiment analysis powered by ChatGPT & BARD

Leroy Meyer, Issued by Social Places 20 Nov 2024

Consumer insights agency, KLA, reveals the Quarterly Buzz Results for Q3 2024

Research

Consumer insights agency, KLA, reveals the Quarterly Buzz Results for Q3 2024

Issued by KLA 19 Nov 2024

How till slip competitions help build brands

Digital

How till slip competitions help build brands

Issued by Techsys Digital 18 Nov 2024

TFG opens first JD Sports store in Southern Africa at Canal Walk

Retailers

TFG opens first JD Sports store in Southern Africa at Canal Walk

15 Nov 2024

Birkenstock celebrates 250 years with Art & Sole concept store

Fashion & Homeware

Birkenstock celebrates 250 years with Art & Sole concept store

15 Nov 2024

SmartSlip: The future of consumer engagement and insight collection

Digital

SmartSlip: The future of consumer engagement and insight collection

Issued by Techsys Digital 15 Nov 2024

Source: © 123rf The number of people living alone has grown steadily over the past few decades. Brands have a real opportunity to target this audience

Marketing & Media

Marketers optimistic as Warc forecasts global ad spend of $1.15tr in 2025

13 Nov 2024

Zebra Technologies unveils 17th Annual Global Shopper Study

Research

Zebra Technologies unveils 17th Annual Global Shopper Study

13 Nov 2024

Source: Supplied. Pieter De Wet, business development lead at FutureBank.

Financial Services

Beyond transactions: The rise of mobile wallets. But consolidation is coming

13 Nov 2024

Celebrating an award-winning educator this World Science Day

Primary & Secondary Education

Celebrating an award-winning educator this World Science Day

Issued by Adopt-a-School 8 Nov 2024

Trevor Digoamaje crowned Diners Club's Barista of the Year 2024

Food & bev. services

Trevor Digoamaje crowned Diners Club's Barista of the Year 2024

8 Nov 2024

Source: © 123rf From November all incoming service conversations for businesses using WhatsApp Business are free

Digital

Free WhatsApp Business incoming service conversations

7 Nov 2024

Leveraging AI to boost business: A guide for SMEs in 2025

SMEs

Leveraging AI to boost business: A guide for SMEs in 2025

Issued by The Publicity Workshop 6 Nov 2024

Putting the customer first and providing value is crucial for Black Friday success

Retail

Putting the customer first and providing value is crucial for Black Friday success

Peter Ludi 6 Nov 2024

An industry first – KFC transforms fast food career paths through its Streetwise Academy

FMCG

An industry first – KFC transforms fast food career paths through its Streetwise Academy

Nolo Thobejane, Issued by KFC 5 Nov 2024

The Body Shop launches vibrant Art of Us collab with Yay_Abe

Health & Beauty

The Body Shop launches vibrant Art of Us collab with Yay_Abe

Issued by The Body Shop 28 Oct 2024

Data analysis and reporting gives retailers inside lane in race to Black Friday

Retail

Data analysis and reporting gives retailers inside lane in race to Black Friday

28 Oct 2024

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

CRM

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

Michael Levinsohn 28 Oct 2024

Source: Supplied

Travel

Emirates elevates cabin crew safety with virtual training platform Mira

29 Oct 2024

KFC empowers staff with nationally recognised qualifications

Higher Education

KFC empowers staff with nationally recognised qualifications

25 Oct 2024

Black Friday 2024 might be the economic boost SA needs

Retail

Black Friday 2024 might be the economic boost SA needs

24 Oct 2024

Here’s how you should be preparing for Black Friday

Retail

Here’s how you should be preparing for Black Friday

Warren Hawkins 23 Oct 2024

Hospitality

Versatile hospitality qualifications fuel growing demand for graduates

Marna Swanepoel 22 Oct 2024