Sales support specialist Are you a proactive and detail-oriented individual with a passion for customer service? We are seeking a Sales Support Specialist to join our dynamic team. As a Sales Support Specialist, you’ll play a crucial role in ensuring smooth operations and excellent customer experiences.
Responsibilities: 1. Order management:
Process lead-time orders efficiently.
Monitor stock levels in distribution centers (DCs) and coordinate replenishment.
Handle stock removal and collections.
2. Courier interaction:
Collaborate with courier companies to track shipments and resolve any issues.
Ensure timely delivery of orders to customers.
3. Online shop orders:
Process online shop orders promptly.
Maintain accurate records of transactions.
4. Customer orders:
Handle orders received via email, telephone, and WhatsApp.
Serve both business customers (wholesale) and retail customers.
Provide exceptional service throughout the order process.
5. Telephone support:
Answer incoming telephone calls promptly and professionally.
Assist customers with inquiries, order status, and product information.
6. Reporting:
Prepare regular reports for the sales manager.
Provide insights on order trends, customer feedback, and operational efficiency.
Requirements:
Previous experience in a sales-related role is essential.
Strong communication skills and a customer-centric mindset.
Proficiency in using office software (e.g., Microsoft Office, Google Workspace).
Detail-oriented and able to multitask effectively.
Ability to work collaboratively in a fast-paced environment.
How to Apply: Interested candidates should submit their CV to: az.oc.rafniw@nairb. Please include a brief cover letter outlining your relevant experience and why you’re a great fit for this role.
Remuneration is market related and dependent on experience.
Should you meet these requirements we would love to hear from you.