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Social Media Community Support Specialist

Remuneration:R7500 - R15000 per month 
Location:Cape Town
Education level:Degree
Job level:Student
Type:Permanent
Company:Trusted Interns


  • A love of and experience in social media coupled with how this can be used to create an amazing experience for our clients;
  • Experience using a range of social monitoring and listening tools;
  • Proactive, reliable and dedicated;
  • Impeccable English fluency;
  • A healthy obsession with treating people well and offering end-to-end support
  • Excellent communication skills – Excellent phone etiquette and a pleasant manner – Excellent listening skills – Excellent writing skills
  • A high-level of IT literacy and aptitude for learning
  • Sales skills
  • Great organisational skills
  • A high-level of independence and initiative
  • Abundant enthusiasm
  • Be familiar with Gmail, Microsoft Office, Google Drive, social media tools
  • Have used at least one form of CRM software (Zendesk, Freshdesk, etc.) extensively
  • Reliable internet connection at home
Advantageous
  • Digital marketing and/or social media short courses
  • Experience in eComm
  • Experience working at a startup and building processes to improve how social media communication is handled
  • The role involves
  • Delighting our clients by offering end-to-end seamless support by responding quickly and professionally to their social media queries via social media and subsequently phone, email and instant messenger
  • Assisting with administration tasks
  • Proactively seeking out information and continuously evaluating and identifying opportunities to drive process improvements that positively impact the experience for our clients
  • Qualifications and Experience
  • Candidates should meet the formal requirements of a tertiary qualification and two to three years' customer service experience, specifically social media support
  • Please note that this is a social media support role that forms part of our greater support team
Please note: In order to apply for this and other internships, please click on the apply button which will take you to the interns' platform - www.trustedinterns.co.za. Register your profile, and once approved, you can go ahead and apply.

Posted on 09 May 08:02