Senior Account Manager

About happy friday

We are a people-centric creative agency obsessed with ideas that make our clients genuinely happy. At Happy Friday, we believe that happy people create happy work, and we are dedicated to fostering a culture that reflects this ethos.

Our focus is on creating meaningful campaigns and building long-lasting client relationships. We are looking for an experienced and motivated senior account manager to join our team and help bring big ideas to life.

About the role

As a senior account manager, you will take the lead in managing high-profile client accounts and ensuring the successful delivery of creative campaigns. You will play a key role in driving client satisfaction, fostering team collaboration, and contributing to overall project success.

Key responsibilities

• Build and nurture strong, trusted relationships with clients, acting as an advisor and the primary point of contact.
• Lead the planning, execution, and delivery of multi-channel advertising campaigns.
• Provide clear and detailed briefs that outline all deliverables, timelines, and budgets.
• Conduct regular client meetings, including weekly status and sales calls.
• Manage budgets, timelines, and resources to ensure projects are delivered on time and within scope.
• Offer strategic insights and recommendations to clients to help them achieve their business goals.
• Maintain a deep understanding of the client’s industry and competitor landscape.
• Collaborate closely with internal teams to ensure work aligns with client expectations and objectives.
• Interpret client briefs effectively, demonstrating a strong grasp of marketing materials, design elements, layout terminology, and industry jargon.
• Mentor and guide junior team members, fostering a positive and productive work environment.
• Monitor industry trends to keep clients and the agency ahead of the curve.

What you will need

• A tertiary qualification in marketing or brand management.
• Over five years of account management experience within an advertising or marketing agency.
• ATL advertising experience.
• A proven track record of managing and growing client accounts.
• Strong leadership skills with the ability to inspire and guide teams.
• Excellent problem-solving, communication, and organisational skills.
• Proficiency in project management tools and software.
• A passion for delivering exceptional client experiences.
• Own transport.

Why join Happy Friday?

• A supportive and collaborative company culture that values happiness and creativity.
• Opportunities to work on exciting campaigns for top-tier clients.
• People-centric benefits, including:
  • A four-and-a-half-day workweek.
  • 25 leave days.
  • No WhatsApps, calls, or emails after 6pm.
  • Hybrid working with flexibility that suits you.
  • Access to an on-call counsellor.

At Happy Friday, happy people make happy work!

Posted on 07 Aug 14:11, Closing date 6 Oct