Retail Store Manager - Christian Bookstore

We are a Christian retail chain with a heart for ministry and service. We seek applicants who are aligned with our values and excited to work in a purpose-driven environment.

Are you a dynamic and passionate individual with a flair for customer service, store operations, and staff motivation? We have an exciting opportunity for you to join our team as a Retail Store Manager at CUM Books (a Christian Retailer), Hemingways Mall. With a history spanning over 80 years, C.U.M. Books is dedicated to putting inspirational and faith-based content in the hands of South Africans. As a publisher and retailer, our driving passion remains the hope of the gospel.

Duties and responsibilities

Job brief

As an experienced retail store manager you will oversee the daily operations of our store, ensuring the smooth running of operations to maximise the customer experience. The ideal candidate will have prior experience in retail management, a deep understanding of excellent customer service in a faith-aligned environment, and the ability to motivate personnel to perform at their best.

Responsibilities:

• Organising and overseeing all store operations.
• Leading and supervising a dedicated retail team.
• Training and guiding staff members to achieve maximum performance.
• Preparation and effective control of the store's budget, focusing on cost-efficiency.
• Efficient stock management and monitoring of stock levels.
• Maintaining and delivering excellent customer service in a faith-aligned environment
• Addressing and resolving customer complaints to uphold exceptional customer service.
• Handling and resolving any issues that may arise within the store.
• Planning and overseeing in-store promotions and merchandising.
• Staying updated on market trends to identify opportunities for store improvements.
• Ensuring the store complies with all legal health and safety guidelines.
• Providing regular feedback and reporting to higher management.
• Upholding brand values (e.g. kindness, integrity, excellence).

Desired experience, requirements, and skills

• Proven experience in retail management or a related role.
• Strong leadership and team management skills.
• Excellent organisational and problem-solving abilities.
• Effective communication and interpersonal skills.
• Proficiency in budget management and stock control.
• Customer-focused with a commitment to delivering exceptional service.

Benefits
Competitive salary.

Opportunities for career growth and advancement.

A dynamic and collaborative work environment.

If you are ready to take on a pivotal role in our retail operations, bringing your leadership skills to a team dedicated to our mission, we invite you to apply for the Retail Store Manager position at CUM Books. Join us in spreading the message of hope through Christian literature and contribute to the growth and success of CUM Books, a Christian Retailer at Hemingways Mall.

Posted on 30 Jun 09:58, Closing date 28 Jul