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Telviva, formerly Connection Telecom, is a market leader in cloud-based communications for business. Seamlessly integrating voice, video and chat in one intelligent platform, Telviva enables you to have better quality conversations with customers, suppliers and staff.
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How flexible, feature-rich UCaaS can help enhance customer serviceA team from Telviva attended Mobile World Congress (MWC), held in Barcelona in March, in order to showcase Telviva One to an international audience, as well as to find out more about the latest developments in technology. Beyond the excitement of finding futuristic technology and devices, we were also left assured that the agility and fullness of Telviva One allows it to match and even exceed offerings from foreign peers. 8 Apr 2022 Read more

Three key considerations for a great business communications platform - Stability, functionality and innovationThe world is evolving at breakneck speed, and the world of unified communications is no different, with innovations catapulting us into an exciting future with augmented reality and the ability to build rich, textured value for users. 13 Oct 2021 Read more

In a mobile workforce, the new gold standard is synchronicityIt is underpinned by building a runway to the cloud based on synchronicity 14 Sep 2021 Read more

AI is not a panacea to all business problems but is key to augmenting conversational communicationsAI and machine learning are useful tools in a war chest to improve a host of processes, not least customer service, say leading executives in SA 24 Aug 2021 Read more

A single view of all communications channels is crucial to retain and grow the customer baseThe business world has spoken about the need for unified communications platforms for more than a decade, and for good cause. In an era where instant gratification rules the roost, the absence of a single view of all communication results in organisations quite literally leaving new business on the table and losing existing customers to competitors. 12 Jul 2021 Read more

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