Print and Framing Sales Consultant

WHAT ARE WE LOOKING FOR:

Orms is looking for a driven, target-focused Print and Framing Sales Consultant to join our Print Room & Framing team.

This is a sales-focused role for a professional who understands how to convert customer enquiries into revenue, build long-term client relationships, and grow both retail and trade accounts within the print and custom framing environment.

If you are commercially minded, confident in client engagement, and passionate about art, photography, and presentation — this role is for you.

ROLE PURPOSE:

The primary objective of this position is to generate and grow sales revenue within our printing and custom framing division while delivering exceptional client service.

You will manage the full sales cycle:

• Client consultation
• Quoting and upselling
• Order management
• Production coordination
• Final delivery and after-sales engagement

Success in this role will be measured by:

• Monthly sales performance
• Conversion rates
• Client retention and repeat business
• Trade account growth 

KEY RESPONSIBILITIES:

Sales & Revenue Growth

• Achieve and exceed monthly sales targets
• Convert walk-in, phone, and email enquiries into confirmed orders
• Proactively upsell premium print finishes, framing materials, and conservation options
• Develop and grow trade relationships (artists, photographers, interior designers)
• Identify new business opportunities within the creative industry

Client Consultation

• Provide professional advice on print media, paper types, mounting, and framing solutions
• Guide clients on conservation framing and presentation options
• Assist with file preparation and print setup to ensure optimal results
• Provide accurate and timely quotations

 Order & Production Management

• Manage orders from confirmation through production to final delivery
• Liaise with production teams to ensure quality control and deadlines are met
• Follow internal systems and structured workflows

Customer Experience

• Deliver outstanding service aligned with the Orms brand
• Maintain professional communication at all times
• Resolve client concerns efficiently and constructively

 QUALIFICATIONS & EXPERIENCE:

• Proven sales experience (retail or consultative sales environment preferred)
• Experience within print, framing, photography, or creative industries advantageous
• Strong understanding of Adobe Photoshop (essential)
• Working knowledge of InDesign and/or CorelDRAW beneficial
• Computer literate (MS Office Suite)
• Experience working with sales targets and performance metrics

PERSONAL ATTRIBUTES:

• Sales driven with strong commercial awareness
• Confident negotiator and relationship builder
• Professional and client-focused
• Excellent verbal and written communication
• Highly organised and detail-oriented
• Able to work under pressure and meet deadlines
• Proactive, positive, and motivated to exceed targets
• Creative eye with strong aesthetic judgment

 CONTACT DETAILS
Please send your CV with a cover letter indicating your salary expectations, in confidence, to: annette.blackie@orms.co.za

Only shortlisted applicants will be contacted.

This position is aligned with our commitment to Employment Equity, and preference may be given to suitably qualified candidates from designated groups in terms of the Employment Equity Act.

Posted on 29 Jan 12:16, Closing date 30 Mar