Dispatch Supervisor
| Remuneration: | negotiable depending on experience |
| Location: | Cape Town |
| Education level: | Diploma |
| Job level: | Senior |
| Own transport required: | Yes |
| Type: | Permanent |
| Reference: | #DISPATCH SUP CT |
| Company: | Worldwide Positions |
Our client, a well-established company within the print and packaging industry, is seeking a highly organised and proactive Dispatch Supervisor to lead their dispatch operations. This role requires a hands-on leader who can coordinate people, optimise workflows, and ensure that every delivery leaves the floor on time and in perfect condition.
The ideal candidate is a confident communicator, strong planner, and decisive problem-solver who thrives in a fast-paced, deadline-driven manufacturing environment.
Key responsibilities
Coordinate and lead dispatch teams, managing schedules, assigning tasks, and ensuring timely responses to delivery requirements.
Track vehicle movements and communicate with drivers to ensure efficient and accurate deliveries.
Implement effective routing strategies to optimise resources and reduce delivery times.
Work closely with the production team to align dispatch priorities with production schedules.
Train, mentor, and evaluate the performance of dispatch staff using KPIs and structured feedback.
Implement and maintain procedures to enhance efficiency, accuracy, and customer satisfaction.
Ensure compliance with company policies, health and safety standards, and transportation regulations.
Monitor and analyse dispatch performance, identifying areas for improvement and implementing corrective actions where needed.
Requirements
Proven experience in dispatch, logistics, or transportation coordination, ideally within the print, packaging, or manufacturing sector.
Strong leadership skills with the ability to motivate and manage a team effectively.
Excellent communication skills, both verbal and written, for liaising with drivers, internal teams, and clients.
Exceptional organisational skills, with the ability to manage multiple priorities and meet strict deadlines.
Solid problem-solving and decision-making abilities under pressure.
In-depth knowledge of transportation regulations and industry best practices.
Proficiency in dispatching software, GPS tracking systems, and Microsoft Office (particularly Excel).
A strong customer service orientation, ensuring professionalism and responsiveness in all interactions.
Adaptable and analytical, with a continuous improvement mindset.
If you’re a natural leader with a passion for operational excellence and logistics efficiency, this is a fantastic opportunity to make an impact within a leading print and packaging business.
Posted on 06 Nov 16:46, Closing date 5 Jan